What are the responsibilities and job description for the Energy Management Customer Service Admin - Junior position at TalentBurst?
Energy Management Customer Service Admin
Marlborough, MA 01752
5 Months
Hybrid
Duties and Responsibilities
- Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the field directly or through the Service Channel platform.
- Ensure all services are completed in a timely manner and escalating difficult calls to the Manager when services are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.
- Performs auditing of invoices in accordance with individual department requirements.
- Ad Hoc reporting and analysis as needed
- Supports ongoing maintenance programs (strips, scrubs, high dusting) as well as project-based programs ( New Stores, relocated stores, and remodel projects)
- Promote a positive Company image to support Building Services objectives and mission statement.
- Compose personal replies to e-mails and maintain assigned reports.
- Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.
Minimum job skills required.
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