What are the responsibilities and job description for the Field Service Engineer, Braintree, Massachusetts position at Landa Digital Printing?
Landa is seeking a Field Service Engineer (FSE) who will be responsible for ensuring optimum customer satisfaction with Landa's Nanographic Printing® presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.
Responsibilities
· Transfer of technical knowledge to press operators to resolve on-site technical issues
· Escalate complex issues to Landa’s worldwide teams to ensure optimal and effective treatment of customer issues
· Harness technical knowledge of the technical aspects of the presses, to maximize both press production and productivity
Requirements
· 2 years of experience in product support in the graphic arts industry for digital printers or offset presses
· Experience in inkjet systems - an advantage
· End to end, highly-skilled technical capabilities and strong troubleshooting skills
· Residence in the United States
· Willingness to travel within the Midwest area to customers' sites (Up to 50% overnight)
· Willingness to shift mode employment - 1st and 2nd
· This job requires United States work authorization
· Valid driving license
Attributes
· Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)
· Ability to work under remote supervision and perform well under pressure
· Excellent interpersonal skills, working with global customers and colleagues
· "Can do" approach using established technical policies and procedures to effectively handle customer issues
· Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products
· Self-motivated and able to work in a dynamic workplace
· Clear and effective English communication skills
Salary : $90,000 - $105,000