What are the responsibilities and job description for the Spa Receptionist position at Lanier Islands?
Lanier Islands – Legacy Lodge
Islands Management Company, LLC
Job Title: Spa Receptionist
Department: Spa
Location: Tranquility Spa (Legacy Lodge)
Job Type: Full-Time
Location: Tranquility Spa (Legacy Lodge)
Job Type: Full-Time
Job Summary:
We are seeking a professional, friendly, and highly organized Spa Receptionist to be the first point of contact for our clients. The ideal candidate will have a passion for customer service, strong communication skills, and the ability to multitask in a fast-paced environment. As a Spa Receptionist, you will be responsible for managing appointments, greeting clients, and ensuring smooth daily operations at our spa.
We are seeking a professional, friendly, and highly organized Spa Receptionist to be the first point of contact for our clients. The ideal candidate will have a passion for customer service, strong communication skills, and the ability to multitask in a fast-paced environment. As a Spa Receptionist, you will be responsible for managing appointments, greeting clients, and ensuring smooth daily operations at our spa.
Key Responsibilities:
- Greet and welcome clients with warmth and professionalism.
- Answer phone calls, emails, and online inquiries promptly and professionally.
- Schedule, confirm, and manage client appointments using our booking system.
- Provide detailed information about spa services, pricing, and promotions.
- Process payments, issue receipts, and manage cash handling with accuracy.
- Maintain a clean, organized, and serene reception area.
- Assist with administrative tasks, including maintaining client records and inventory tracking.
- Coordinate with spa therapists to ensure seamless service flow.
- Promote retail products and assist clients with purchases.
- Address client concerns and escalate issues when necessary to management.
Requirements:
- Previous experience in a receptionist, front desk, or customer service role (preferably in the spa, beauty, or hospitality industry).
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to multitask and remain calm under pressure.
- Proficiency in appointment scheduling software and basic computer skills.
- A warm, friendly demeanor and professional appearance.
- Must be able to work flexible hours, including evenings and weekends as needed.
Preferred Qualifications:
- Experience using spa management software Book4Time (preferred, not required).
- Knowledge of spa treatments and wellness services.
- Sales experience or ability to upsell products and services.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must be able to regularly lift and/or move up to 15 pounds.
