What are the responsibilities and job description for the Collection Specialist I position at LAPFCU?
Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service.
Position Summary
We are seeking a Collector I role with 2 years of banking and collection experience who is goal-orientated and able to work independently as part of a team.
· Compliant with all federal, state and collection laws and regulations as well as company policies and procedures.
· Flexible and available to collect on all early-stage delinquent loans and accounts.
· Maintains a minimum call volume and works queues as assigned.
· Maintains accurate records of all communication and actions taken in relation to debt collection efforts
· Maintains monthly reports assigned by management.
· Establishes clear communication with members to determine reasons for delinquency and evaluates financial situations to negotiate terms of repayment.
· Performs various administrative duties related to the collection process.
This is a hybrid-based position with a minimum of 2 days in the Van Nuys office required and supports all facets of the day-to-day operations and/or projects within the Collection department.
What You’ll Do
· Manage a daily delinquency queue
· Complete a daily call volume
· Maintain monthly reports
· Assist with department goals
Minimum Qualifications
A minimum of 2 years of experience providing administrative support in a fast-paced environment.
A minimum of 2 year of experience in a Collection department, or commensurate work experience, is preferred.
Education and Certificates/Licenses
A minimum education of high school education or GED
Required Skills/Abilities
Excellent verbal and written communication skills
Excellent interpersonal, EQ and customer service skills
Excellent organizational and attention to detail skills
Excellent time management skills with a proven ability to meet deadlines
Ability to function well in a fast-paced and changing environment
Proficient with Microsoft Office Suite or related software
Working understanding of Collection principles, practices and procedures is preferred
Physical Demands: These are the general physical demands that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position involves primarily non-manual labor. Reliable, predictable, on-time attendance is essential, particularly to assure duties are fulfilled. The associate will spend most of the working time sitting, standing or walking, including significant time using computers. Position requires repetitive hand movements, the daily ability to focus on several tasks at one time, analyze data and draw conclusions, quickly and accurately perform mathematical computations, analyze and explain complex information, communicate frequently with others in person, over the phone, via electronic communications, and in group presentations. The associate must be able to travel regularly among the branches supervised. The position may include occasional lifting of up to 15 lbs.
At LAPFCU, we support diversity, and we are an equal opportunity workplace.
Salary : $24 - $30
