What are the responsibilities and job description for the Guest Experience Representative/Front Desk Agent position at Laquinta Inn and Suites?
JOB SUMMARY
The Guest Experience Representative/Front Desk Agent is responsible for taking reservations, greeting and registering guests, providing outstanding service during guests stay, and settling the guest’s account upon completion of their stay.
JOB DUTIES & RESPONSIBILITIES
- Greets, registers, and assigns rooms to guests.
- Handles confidential information, including guest records, with the highest degree of integrity.
- Promptly and effectively deals with guest requests and complaints.
- Answers and routes calls as appropriate; takes guest messages with accuracy.
- Responsible for cash drawer contents and transactions during shift.
- Maintains accurate records including cash flows, registration cards, and reservation cards.
- Answers inquiries pertaining to hotel services, and travel directions.
- Offers and properly handles requests for wake-up calls.
- May assist in replenishing breakfast area as needed and keeping breakfast area clean.
- Ensures common area/lobby is clean.
- Other duties as assigned.
Requirements
EDUCATION & EXPERIENCE
- A minimum of one to three months related experience; or equivalent combination of training and experience.
KNOWLEDGE, SKILLS, & ABILITIES
- Requires the ability to read, write, and speak the English language.
- Ability to identify and resolve problems in a timely manner.
- Ability to manage difficult situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
- Ability to maintain a high level of professionalism; treats others with respect and consideration.
- Knowledge of and ability to appropriately interpret and follow policies and procedures.
- Skill in the use of personal computers and related software applications.
- Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
Job Types: Full-time, Part-time
Pay: $10.00 - $10.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Relocate:
- Muskogee, OK 74401: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11
