Bilingual Call Center Representative

LaSalle Network is excited to partner with a leading customer service organization to find a Bilingual Call Center Representative who will play a key role in delivering exceptional support to clients. This company is known for its commitment to customer satisfaction and collaborative team environment, making it a great place to grow your career.

In this role, you will provide bilingual support (English & Spanish) to customers, handling inquiries, resolving issues, and ensuring a seamless experience. If you are passionate about helping people and thrive in a fast-paced, customer-focused environment, we encourage you to apply!

Bilingual Call Center Representative Responsibilities:

• Provide friendly, professional support to customers by answering inquiries, troubleshooting issues, and offering solutions
• Work quickly and efficiently to resolve concerns, ensuring customer satisfaction and positive experiences
• Assist customers in both languages, ensuring clarity and accuracy in all interactions
• Maintain accurate records of calls, emails, and customer requests in the company's system
• Work closely with supervisors and team members to improve customer service processes and ensure seamless support
• Maintain high standards for call quality, response times, and customer satisfaction ratings

Bilingual Call Center Representative Requirements:

• Bilingual (English & Spanish Required): Strong verbal and written communication skills in both languages
• 1 Year of Customer Service Experience: Previous experience in a call center, retail, or hospitality setting preferred
• Excellent Communication & Problem-Solving Skills: Ability to listen actively, empathize, and provide solutions to customer concerns
• Tech-Savvy & Detail-Oriented: Comfortable using Microsoft Office Suite and call center software to document and manage customer interactions
• Ability to Work in a Fast-Paced Environment: Strong multitasking skills and the ability to handle a high call volume efficiently
• Positive & Professional Attitude: A team player who thrives in a customer-focused environment

Bilingual Call Center Representative Benefits:

• Make an Impact: Help customers by providing exceptional service and support
• Collaborative & Supportive Team: Work with a team that values communication and teamwork
• Career Growth Opportunities: Gain valuable experience and advance within a well-established company
• Great Work Environment: Join a company that prioritizes employee satisfaction and professional development

If you are a bilingual customer service professional looking for an exciting opportunity in a call center environment, we encourage you to apply!

Thank you,

Alyssa Lanzon
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf