Customer Support Specialist

LaSalle Network is partnering with a startup tech organization to find a Customer Support Specialist who thrives in an innovative and dynamic environment. In this role, you will be the first point of contact for our users, providing top-notch assistance and ensuring their satisfaction. If you thrive in a fast-paced setting, excel at problem-solving, and have a knack for clear communication, apply today!

Customer Support Specialist Responsibilities:

• Proactively respond to and communicate internally upon receiving tickets, ensuring seamless coordination
• Efficiently manage and respond to tickets via Zendesk and email, providing timely and effective support

• Collaborate with internal teams to triage and escalate issues that cannot be resolved independently, ensuring swift resolution
• Focus primarily on internal interactions, fostering strong working relationships within the organization
• Develop a deep understanding of internal contacts and the appropriate escalation paths for various issues, ensuring the right resources are engaged

Customer Support Specialist Requirements:

• Minimum of 3 years of experience providing customer support within an application environment
• Detail-oriented with a keen eye for accuracy and thoroughness
• Self-starter who can take initiative and work independently with minimal supervision
• Excellent communication skills, both written and verbal, to effectively interact with internal teams
• Sharp problem-solving skills and the ability to think critically and adapt quickly to changing situations

Thank you,

Emma Austin
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf