Solutions Engineer II

A Solutions Engineer is a versatile problem-solver responsible for ensuring that the customer is receiving the highest level of support, service and care through all phases of the implementation project.

The ideal candidate for this position is a strong communicator and comfortable working directly with customers to identify requirements and pain points, design an innovative solution, and deploy a successful implementation.  You will actively lead small- to medium-sized projects in potentially complex environments. This role may be responsible for conducting design and technical reviews for less experienced Solutions Engineers and providing guidance where appropriate.

#LI-Hybrid 

About the Role - Essential Functions 

Implement Projects :

• Lead meetings with customer to gather and analyze project requirements.
• Design, implement, and deploy a solution for medium-large sized projects that incorporates out-of-the-box Laserfiche software and functionality and custom scripting.
• Install, configure, and license software necessary for complex implementations.
• Provide weekly status meetings and demos to keep the customer informed on project progress and report/discuss any obstacles.
• Complete technical documentation for each project includes System Documentation, End User Documentation, and a Test Plan.
• Provide troubleshooting, training and support for the customer during end-user testing and the post-deployment phase.

Manage Projects:

• Manage LFC projects of <250 hours, ensuring adherence to PM methodology.
• Build and maintain trusted working relationships with customers especially at the Project Manager level and above.
• Monitor and report on project status and budget.
• Conduct project closeout and complete a project retrospective.

Support the Services Team:

• Conduct design and technical document reviews for less experienced Solutions Engineers.
• Review solution design and costing for potential projects during the Presales phase.
• Support less experienced Solutions Engineers during implementations.
• Recommend new ways of doing things to make the project team more effective.
• Provide Product feedback and Support
• Review and test new Laserfiche releases to discover bugs and potential enhancements proactively.
• Provide feedback on current LFC processes and participate in department retrospectives.

About You - Essential Qualifications

• Ability to work independently and take initiative during the project life cycle.
• Excellent problem solving skills and ability to troubleshoot complex and dynamic customer environments.
• Excellent attention to detail.
• Ability to manage competing priorities and take responsibility for timely completion of tasks.
• Strong written and verbal communication skills.
• Bachelor's Degree in Engineering, Computer Science, Math, Physics or related field required.
• Two to four years of relevant work experience.

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills, and years of experience among other factors.

• $98,000 - $120,000

Perks & Benefits at a Glance

• Generous time off:
  • 15 Days of Vacation
  • 3 Floating Holidays
  • 2 Paid Volunteer Days
  • 9 Paid Holidays
  • 4-day Year-end Closure
• Hybrid Work Environment
• Workplace Relocation
• Internal Mobility Program
• Employee Referral Program
• Special Events and Employee Clubs
• Free Parking: covered and EV charging stations
• Various 401 (k) Investment Options and Generous Company Match
• HMO and PPO Medical Care Options (Employees are fully covered under HMO)
• Professional Development Opportunities

About Us
Laserfiche is the leading global provider of intelligent content management and business process automation. The Laserfiche® platform enables organizations in more than 80 countries to transform into digital businesses. Customers in every industry—including government, education, financial services, and manufacturing—use Laserfiche® to boost productivity, scale their business and deliver digital-first customer experiences. Our employees in offices around the world are committed to the company’s vision of empowering customers and inspiring people to reimagine how technology can transform lives.

Click here to learn more about Life at Laserfiche.

Our Values

• Put People First
• Create We
• Inspire
• Drive Change, Deliver Results
• Care

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

Salary : $98,000 - $120,000