Customer Support Specialist

LAUNDRY OPS LLC

Chicago, IL Full Time

POSTED ON 3/12/2025

AVAILABLE BEFORE 4/7/2025

What are the responsibilities and job description for the Customer Support Specialist position at LAUNDRY OPS LLC?

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company's new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Help to train new employees and inform them about the company's customer management policies

7. Provide basic troubleshooting support for online ordering and services such as password resets, account set up, and bill payments.

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