What are the responsibilities and job description for the Salesforce Technical Architect position at Lawrence Ash?
Job Details
Responsibilities:
- To lead, design and develop customization of Salesforce Service Cloud solutions for Client.
- Define technical architecture for the Service Cloud platform, ensuring integration with other systems.
- Design and implement Salesforce flows to automate business processes. Leverage declarative tools like Process Builder and Flow Builder to create and manage automation.
- Oversee the configuration and development of Salesforce features, including Case Management, Knowledge Base, Omni-Channel Routing, and Service Console.
- Develop strategies for system upgrades, performance optimization, and user adoption.
- Hands-on experience in Apex, Visual Force, Lightning, Code review and Optimization on APEX and LWC (like create and enhance the LWC Page) is mandatory.
- Responsible to prepare Data Model, Provide Technical Tasks as per business requirements and translate the complex business requirements into Salesforce Solutions.
- Responsible to work/develop operational excellence across the cross-functional environment including development, data cleanliness, privacy, security, tracking and reporting of essential metrics for each client project.
Requirements:
- A proven Salesforce professional with multiple full lifecycle Salesforce Service Cloud implementations with 5 years of experience working with Salesforce preferably large-scale Salesforce Service Cloud implementations.
- Should have good understanding on platform concepts like Apex, JavaScript, Visualforce & LWC.
- In-depth knowledge of Salesforce configurations, including custom objects, fields, workflows, validation rules, process builder record types to support business processes.
- Solid understanding of SDLC Methodologies and Agile development practices.
- Expertise in Salesforce configuration, including workflows, process automation, Case Management, and Knowledge Base
- Strong understanding of Salesforce integration patterns and technologies (APEX, Lightning, Visualforce, REST/SOAP APIs).
- Effective Communication skills to collaborate with cross functional teams, stakeholders to explain the technical concepts to non-technical stakeholders.
- Salesforce certifications such as Salesforce Service Cloud Consultant, Salesforce Certified Application Architect, or Salesforce Certified System Architect are highly desirable.
Certifications:
Salesforce Service Cloud Consultant
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