What are the responsibilities and job description for the Help Desk Support Specialist position at Lawrence Harvey?
Lawrence Harvey is partnered with a leader in the Fintech / Crypto market as they grow their Information Technology team in New York. Our client is looking for a mid-to-senior level Helpdesk Support Engineer to assist with TechOps, VIP's and support their on-site and remote workforce.
*This is an in-office position with a schedule of 9am-5pm
Responsibilities:
Technical Support & Operations:
- Provide first and second-level support for hardware, software, and networks.
- Deploy and manage end-user devices and software updates using platforms like Jamf and Endpoint Manager.
- Maintain IT equipment and ensure seamless functionality across corporate and remote environments.
White-Glove Service:
- Deliver personalized IT support to executives and VIPs, addressing their unique technology needs.
- Proactively troubleshoot, resolve issues, and conduct regular check-ins with VIP clients.
- Offer on-site and remote support, ensuring prompt resolution and high user satisfaction.
Documentation & Collaboration:
- Maintain detailed records of support activities and generate regular reports.
- Document technical procedures and user guides.
- Collaborate with IT teams on projects and knowledge-sharing initiatives.
Qualifications:
- Minimum 4 years of Helpdesk Support experience in corporate environments
- Experience with Jamf or Endpoint Manager for application and device management
- Must have experience with Okta for SSO identity management
- Experience with MacOS and Windows operating systems
- Strong background managing cloud-based email, such as, M365
- Strong understanding of ITIL methodology and incident management
- Experience with TCP/IP, DNS, WINS, DHCP and Windows networking fundamentals
**No C2C or 1099 for this role. This is a direct-hire position and requires 5 days onsite.
Salary : $100,000 - $200,000
