Help Desk Support Specialist

Lawrence Harvey is partnered with a leader in the Fintech / Crypto market as they grow their Information Technology team in New York. Our client is looking for a mid-to-senior level Helpdesk Support Engineer to assist with TechOps, VIP's and support their on-site and remote workforce.

*This is an in-office position with a schedule of 9am-5pm

Responsibilities:

Technical Support & Operations:

• Provide first and second-level support for hardware, software, and networks.
• Deploy and manage end-user devices and software updates using platforms like Jamf and Endpoint Manager.
• Maintain IT equipment and ensure seamless functionality across corporate and remote environments.

White-Glove Service:

• Deliver personalized IT support to executives and VIPs, addressing their unique technology needs.
• Proactively troubleshoot, resolve issues, and conduct regular check-ins with VIP clients.
• Offer on-site and remote support, ensuring prompt resolution and high user satisfaction.

Documentation & Collaboration:

• Maintain detailed records of support activities and generate regular reports.
• Document technical procedures and user guides.
• Collaborate with IT teams on projects and knowledge-sharing initiatives.

Qualifications:

• Minimum 4 years of Helpdesk Support experience in corporate environments
• Experience with Jamf or Endpoint Manager for application and device management
• Must have experience with Okta for SSO identity management
• Experience with MacOS and Windows operating systems
• Strong background managing cloud-based email, such as, M365
• Strong understanding of ITIL methodology and incident management
• Experience with TCP/IP, DNS, WINS, DHCP and Windows networking fundamentals

**No C2C or 1099 for this role. This is a direct-hire position and requires 5 days onsite.