What are the responsibilities and job description for the Technical Support Specialist position at LCS - London Computer Systems?
Are you the one your friends and family turn to when they need help troubleshooting their technology? Do you get a sense of fulfillment from resolving tough problems?
LCS is seeking detail-oriented, accurate Technical Support Specialists in Cincinnati, Ohio to become experts on our software and resolve customer issues as part of our Product Support department. Our customers rely on Rent Manager Property Management Software to keep their business up and running. Whether it’s an issue with their data, network connectivity, a report, or our mobile app, our customers will rely on your knowledge to get their software problems solved.
If you enjoy becoming an expert in new subjects and using your knowledge to troubleshoot problems, then apply today!
Responsibilities
- Provide guidance and best practices to those utilizing our property management software, Rent Manager, and its peripheral applications.
- Provide superior customer service to our end users over the phone and via email.
- Assist customers with questions and issues relating to Rent Manager (e.g., printing problems, installation, and troubleshooting within the program).
- Conduct remote sessions with customers to resolve software issues as necessary.
- Document and track the status of all issues in a timely fashion within our ticketing software.
- Work in conjunction with internal departments to improve processes and customer satisfaction.
Preferred Qualifications
- High School diploma required; associate degree in related field preferred
- Strong customer service skills
- 1-2 years of prior help desk and/or customer support experience
- Prior experience with IT concepts
- Experience with Microsoft Office applications
- Established work ethic
- Excellent attendance and personal accountability
- Strong verbal and written communication skills
- Self-starter and ability to stay motivated independently
- Detail-oriented
- Critical thinker
- Ability to demonstrate active listening during calls with customers
- Understanding of WAN/LAN concepts
- Basic understanding of networks
- Terminal Service experience
- Ability to work in a fast-paced environment
Benefits
- Health, dental, & vision insurance
- Wellness program with rewards for healthy activities
- 401(K) with employer match
- Profit sharing
- 9 paid company holidays
- Paid time off
- Life insurance
- Paid medical leave/disability insurance
- Contemporary office building, wooded campus with nature trail
- On-site fitness center
- One of Cincinnati’s “Top Places to Work”
- Hybrid work schedule available; 50% in the office, 50% remote
About LCS
London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.
Candidates must live in the Greater Cincinnati area or be willing to relocate.
LCS is an Equal Opportunity Employer.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
**Email communications from LCS may appear in Junk, Spam, or Promotions (Gmail) email folders. We recommend checking all email folders while communicating with us.
#L9C1S40
