Nurse Educator National Program Director- EST/CST

Come join the true partner of global healthcare companies, Amplity Health. We continually challenge the boundaries of medical and commercial strategies to accelerate the approval and launch of new drugs to improve the lives of patients.

Nurse Educator National Program Director

Pharmaceuticals

Nurse Educator Team- Virtual- Patient Support Telephonic Care and Injection Training 

Exciting opportunity for a RN Nurse Educator Leader with Amplity Health. Utilize your nursing degree and   pharmaceutical Patient Support Nurse Educator management experience with a top organization. If you meet the below qualifications, please let us hear from you. Those with pharmaceutical, biologic therapy, or nursing call center leadership experience desired. Residence in the Eastern or Central time zone a strong plus. Amplity Health offers a competitive base salary, bonus potential, auto allowance, full benefit package, including 401K, Medical, Dental, Vision, and generous PTO and paid holidays. 
 

Principle Working Relationships/ Contacts 

The Nurse Educator National Program Director will lead a team of remote virtual Nurse Educators. This team will provide disease-state and device education to assist patients/caregivers better manage their chronic condition and access appropriate resources associated with their prescribed medication. This team of Nurse Educators will be responsible for participating in one-on-one communications with patients/caregivers. The Nurse Educator team will interact with enrolled patients/caregivers by telephone, video platforms, email and SMS strictly following the guidelines of the program. This team of Nurse Educators will not provide medical advice or work clinically within this role, and do not interact directly with healthcare providers or offices.

The National Program Director will ensure the Amplity metrics, KPIs are met and will work closely with our client leadership to develop the team. The Nurse Educator Program Director will develop, implement, and subsequently monitor strategic plans for the team to deliver to our client contract specifications. The Program Director will ensure the Nurse Educators develop relationship with patients and caregivers to confirm seamless onboarding, initiation of therapy, self-injection instruction, and ongoing adherence support

The Program Director will work closely with Amplity HR, Compliance, IT, Talent Acquisition, and Medical Leadership.

Knowledge/Skills /Abilities 

• Successfully lead the Nurse Educators to meet metrics and deliverables as the program dictates.
• Strong client engagement management
• Overall responsibility for the interviewing and hiring selection and oversight of the Nurse Educator team.
• Program budget and expense management
• Effectively plan and conduct virtual monitoring for the Nurse Educator team.
• Strong organizing/planning/disciplined, attention to details. 
• Knowledge of biologic therapies, specialty pharmacy, and managed care processes 
• Ability to work independently and make decisions. 
• Excellent judgment/ decision making skills. 
• Demonstrated teamwork/collaboration. 
• Knowledge of Multicultural Nursing, Social Determinants of Health, and Motivational Interviewing a plus 
• Proficient with customer relationship management (CRM) systems for data entry and report generation
• Experienced in telephony systems for call monitoring and reporting
• Strong presentation skills for conducting professional business reviews

Required

• Registered Nurse
• Bachelor’s Degree from an accredited university or college
• Pharmaceutical nurse educator industry management preferred. Will consider a strong pharmaceutical nurse educator in similar roles who has participated in mentoring, support, coaching, interviewing experience ready for a national director level role
• Previous clinical patient nursing experience
• Excellent interpersonal skills.
• Willingness to work multiple in US time zones as needed.
• Ability to travel for national training, client and Amplity meetings approximately 20%-30% of the time
• Computer and technical skills with meeting platforms, Microsoft Office Suite, PowerPoint, Excel etc. 

Preferred 

• Previous pharmaceutical Patient Services Nurse Educator management experience strongly preferred.
• Prior virtual/telephonic patient support experience

• Biologic therapy including   managing nurse teams that have provided injection training with patients/caregiver highly preferred.
• Residence near a major airport in the Eastern or Central Time Zones

EPIIC Values:

All positions at Amplity Health have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes

ABOUT US

We have a 40-year track record of delivering solutions for Pharma and Biotech companies large and small. 

Our wide-ranging capabilities include clinical and medical outsourced teams; clinical and medical capability development; companion diagnostic and precision medicine solutions; medical communications; expert engagement; remote and field solutions for patients, payers, and physicians; and strategic and access consulting. Therapeutically, we cross many areas but have been a leader in oncology and rare diseases.

Our one-of-a-kind Insights database offers clients a detailed view into patient–provider interactions and provider treatment rationale not found through any other provider.

Every offering, every touchpoint, every solution is designed to ensure our pharmaceutical client’s patients gain access to and benefit from the best medicines for the right reasons.

OUR CULTURE

Our company values align to our partnership vision and define our culture. These EPIIC values are reinforced in our people, our processes, and the solutions we provide for our clients: Excellence, Passion, Innovation, Integrity, and Collaboration. 

We believe that delivering on true partnership for our clients begins and ends with our own team, which is why we relentlessly recruit and maintain teams devoted to living our EPIIC values. The result? An inclusive, collaborative, and respectful culture we are proud of. We hold one another accountable to maintaining a safe workspace where we challenge one another to bring our best selves to work each day.

You will never feel unsure about how our EPIIC values look when lived out. We make conscious efforts to model and reward behaviors that remind our colleagues, clients, vendors, and partners what we stand for.

We foster a sense of belonging by ensuring contributions are heard and respected. We want every member of the team to feel like they have a voice and they can use it. Constantly challenged and always supported, each member of our team is empowered to create innovative, meaningful outcomes for our clients. 

Opportunities with Amplity offer competitive compensation and dependent on the opportunity could include a comprehensive benefits package and 401K benefits. 

To learn more about us, visit our website at amplity.com or our social media pages, linkedin.com/company/amplity-health and twitter.com/amplityhealth.  

CELEBRATING DIVERSE PERSPECTIVES

We passionately champion a culture of belonging, with transparent company practices that drive diversity, equity, and inclusion. Our commitment to inclusion is core to who we are. We welcome people with diverse backgrounds and perspective who ignite curiosity and challenge the status quo. As a provider of services across 6 continents, our team is as diverse as the clients we serve and the countries we work in.

We seek to create an inclusive, fair, and respectful environment that celebrates the individual differences and unique perspectives each person brings; where everyone feels a sense of belonging and can be their true, authentic, and best self.

As an equal opportunity employer, we welcome everyone to our team. We promise to maintain a safe working environment where team members can thrive. The IDEA – Amplity’s Inclusion, Diversity, and Equity Alliance – makes sure of it. The IDEA helps our organization embrace diverse business practices, creates a sense of community through colleague resource groups, reminds our leaders to sponsor and embrace diversity, equity, and inclusion, and encourages cultural competence and awareness through company-wide resources for learning.

Our commitment to diversity spans our people, our processes, and our suppliers. 

OUR DIVERSITY POLICY

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.