Sales Business Development Coordinator

LeadCar Toyota La Crosse is committed to having the most dedicated, qualified and professional team in the area. We now have an exciting opportunity for someone like you to join our team. Become part of the LeadCar Toyota La Crosse team and work for a company that you know and trust.  

Summary:
The Sales Business Development Coordinator is responsible for responding to all incoming Internet and Phone Sales Department Leads. Respond promptly to leads with the goal of setting a firm time appointment with one of our Sales and Leasing Specialists. All information gathered will be entered into our CRM (Customer Relations Management) software for track-ability and monitored follow up. As needed, assist with the service department overflow.

Essential Duties and Responsibilities:

Sales:

• Answers incoming sales calls to provide information, schedule appointments and receive customer and vehicle information.
• Responds promptly and professionally to internet leads for the sales and service department.
• Engages in live chat for the sales department.
• Email or text messages customers promptly, answer questions and working to set up an appointment for the sales department.
• Enters all information in the CRM.
• Learn basic product knowledge and stay up to date with the current month incentive programs Identifies the customer's needs, provides information and addresses any concerns and schedules an appointment for the customer with a Salesperson which should ultimately result in a vehicle sale.
• Places follow-up calls within 24 hours of an appointment that did not result in a vehicle sale. Analyzes the overall customer experience, identifies learning opportunities and reports any concerns to management.
• Places outbound calls to potential sale leads.
• Tracks set and shown appointments daily and reviews with the Sales and Finance Director weekly.
• Assists with deliveries as needed, explaining vehicle features to customers.

Service:

• Generate service appointments with customers that contact LeadCar Toyota La Crosse.
• Make outbound calls, scheduling appointments for recalls and other repair order work.

Qualifications:

• Must have a strong customer service background. Previous sales and/or marketing experience is a plus.
• Must have strong phone skills.
• Must have excellent verbal and written communication skills.
• Must possess strong organizational and time management skills.
• Must possess strong computer skills specifically in Microsoft Outlook and Excel and in navigating through websites.
• Must be able to operate multiple software programs at once.
• Must be able to communicate well with others and follow directions.

What We Offer:

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Life, Accident, Critical Illness, Short-Term and Long-Term Disability, and AD&D Insurance
• Paid Time Off Benefits
• Company Paid Holidays
• Employee Discounts
• Employee Referral Program

We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling 608-824-1300 or by emailing hr@leadcar.com.