IT Support Technician

Job description

Job Title: IT Support Technician

Company: Leadec

Job Location: Wilson, NC

Position Purpose: To provide support for the customer and work with customer IT department to maintain systems and equipment.

Essential Duties and Responsibilities:

• Ensure compliance and promotes a culture based on safety, operational excellence, innovative thinking, and high-quality customer service.
• Foster an environment of continual learning.
• Drive safety prevention as a personal responsibility.
• Develop and retain a "Best in Class" team through selection, assessment, development, and recognition.
• Maintain high ethical standards and an appropriate level of confidentiality.
• Perform other duties as assigned by the Supervisor.

· Serving as the first point of contact for IT network support within the organization.

· Install, test, and label Ethernet / Fiber

· Diagnosing and troubleshooting hardware issues.

· Repairing and replacing damaged components.

· Ensuring the security of network with proper installation following BICSI standard.

· Supporting projects to the entire plant.

· Maintain and install hardware. (Access Points, Switches, cameras, printers, monitors, computers, etc)

· On some occasions, manufacture and modify structures for installing equipment.

· Process camera installation, build cameras brackets, and assemble cameras for installation.

· Troubleshooting fiber optic and repair.

· Install IDF boxes.

· Run conduit for installation of IDF box, Nema boxes, and network drops.

· Demolition of old equipment to provide clean installation.

· TV installation brackets and support .

· And everything to keep the plant running.

· Helps IT tech with daily trouble calls

Competencies:

• Customer Service Orientation- Satisfying customers.
• Adaptability- Willingness to deal with unexpected challenges or circumstances.
• Problem Solving- Defines complex problems and brings about viable solutions.

Knowledge, Skills, and Abilities:

• This position requires that the person be a highly organized, self-motivated individual who can work independently as well as work well with others.
• Must be able to manage multiple tasks and priorities and easily adapt to changing situations.

Position Requirements:

• Must be able to interact with customers and employees at all levels.
• IT certification or 2 years’ experience preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the key actions of the job:

The employee is required to talk and/or hear in an industrial setting (noise level is moderate). The employee is frequently required to stand and walk on concrete surface from 4-8 hours. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.

Vision requirements: close vision, distance vision, peripheral vision, and depth perception and focus adjustment.

Job Type: Full-time

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• IT: 2 years (Preferred)

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• IT: 2 years (Required)

Work Location: In person

Salary : $24 - $29