Community Relations Manager

Location: Salt Lake City, UT

About LOVB (League One Volleyball)

League One Volleyball (LOVB, pronounced “love”) is reimagining the sport of volleyball. Launched in 2020, our company is a mission-led sports performance, development and professional league that seeks to empower new generations of women athletes.

It is a groundbreaking time for volleyball in the US with our historic triple Olympic Gold medals in Women's Indoor, Beach and Sitting Volleyball. Volleyball is already the #1 most played girls' youth team sport. There are 38M current and former players today. Of major sports, it's the only one that is women-first (~90% of players are women). But the volleyball market has been almost entirely missed by traditional sports investors, brands, and media.

LOVB is capturing this opportunity. Today, we have created the largest youth club business in the country and are creating the next major American sports league. This community-up approach will drive participation and fandom, while enabling greater empowerment for girls and young women living this amazing sport. In this role, you will join a mission-driven, roll-up-your-sleeves team of innovators and builders who have come together to change the paradigm of professional volleyball and women’s sport.

Position Overview

The goal of the Community Relations Manager is to create deep, meaningful connections in the home of LOVB’s pro teams. The Community Relations Manager is the face of LOVB’s pro team to the city, businesses, community groups, partners, club ambassadors, and individual fans. You will cultivate curiosity and awe within the community while building support and fandom with every interaction. The Community Relations Manager is also always thinking about revenue generation, opening doors to sales opportunities as well as assisting the ticketing team with client management of LOVB’s Season Ticket Holders.

The Community Relations Manager reports directly into the Head of Marketing.

Responsibilities

• Develop community engagement strategy for the market and build structure for community partner implementation.
• Prepare detailed community engagement plan for each season including:
• Community engagement calendar
• Target organizations
• Activation strategy
• Develop and deliver community activation events, including planning player appearances directly with team personnel.
• Build and maintain relationships with supporters’ groups and LOVB Club Ambassadors.
• Manage game-day community activations.
• Serve as on-site representative of the team for official events the team is collaborating on or partnering with.
• Maintain database of community relationships and relevant materials/communications.
• Develop a list of local groups for potential group ticket sales opportunities and conduct regular outreach.
• Support team Season Ticket Holders by responding to inquiries, assisting them with additional ticket/experience purchases, and supporting the ticketing team with initial Season Ticket Holder Conversions.
• Source local relationships for game day perks including restaurant partnerships, etc.
  
  

Qualifications

• Must understand the game of volleyball and the volleyball community.
• Minimum 3-5 years of relevant experience in customer service, ticket sales, activations, community engagement, and/or similar roles.
• A clear and friendly communication style with strong listening skills, both written and verbal; customer service mind-set.
• Experience working with a diverse range of stakeholders and proven success at building excellent working relationships; poise and maturity in relationship building a necessity.
• Must be a positive, proactive, think outside the box, and organized team player.
• Strong ability to both think strategically and execute.
• Ability to work independently with minimal supervision, as well as ability to collaborate closely with a team that is distributed remotely.
• Ability to work in a fast-paced environment, prioritize appropriately and handle multiple tasks simultaneously with minimal guidance.
• Ability to track calendar of events, leads, and work product in google drive products (docs, slides, sheets, etc).
• Ready to work when and where the community is there to connect - to include nights, weekends, holidays, volleyball events, and pro game days.
• Must have a completed Bachelor’s Degree
  
  

Personal Attributes

• Ownership attitude.
• Excellent communication skills - both written and verbal.
• Passionate and ambitious about creating an elevated experience for Team Members throughout the organization.
• Demonstrated expertise designing and implementing best practices.
• High levels of personal integrity.
• Conscientious and the ability to focus on completing work in a consistently high standard.
• Excellent organizational and time-management skills; high attention to detail.
• Proactive and willingness to take on multiple tasks.
• Self-motivated and enthusiastic.
• Ability to work independently.
• Must be a team player, willing to help and be flexible.
• Continually strive for improvement.
  
  

Location:

This position is based in our Pro city of Salt Lake City. There is no relocation provided.

Compensation & Benefits

Working with the world’s best volleyball company isn’t enough? Seriously though, we offer a truly competitive compensation package with bonus and stock option grants, plus choices with medical, dental and vision coverage, as well as flexible spending accounts, life insurance and 401(k). And to top it off: remote, flexible work with unlimited time off.

The annual base salary for this role is $60,000 - $70,000 plus our comprehensive benefits package.

Salary offers are made based on the candidate's equivalent experience and internal equity with other employees within the same job classification. Individual pay is adjusted as performance is demonstrated and sustained at increasingly competent levels over time. With approval, experienced employees with critical skills may be hired above this guideline.

LOVB is an equal opportunity employer and welcomes everyone to our team.