Account Manager

Account Manager

2/11/25

REPORTING TO:

The Account Manager will report to the CEO.

JOB POSITION OVERVIEW:

The Digital Marketing Agency Account Manager will be responsible for maintaining strong client relationships, overseeing marketing campaigns, and ensuring successful project execution. This role requires a tech-savvy, organized, and client-focused professional with experience in digital marketing, account management, and customer service. The position may start as a part-time position with the opportunity to transition to full-time based on performance.

This role is ideal for someone with 3 years of experience in account management or customer service within the marketing/advertising industry, excellent communication skills, and the ability to present well on camera. The ideal candidate is motivated by opportunity, experience, and flexibility rather than traditional benefits.

JOB RESPONSIBILITIES & DUTIES:
Client Relationship Management:

• Serve as the primary point of contact for assigned clients, ensuring satisfaction and fostering long-term relationships.
• Quickly establish rapport with clients, demonstrating strong interpersonal and communication skills.
• Identify upsell opportunities and proactively suggest additional marketing services that benefit the client.
• Assist in client retention efforts, ensuring continued engagement and satisfaction.

Campaign Oversight & Coordination:

• Work closely with internal teams (SEO, content, design, paid ads, automation, etc.) to manage and oversee marketing projects.
• Monitor campaign performance, analyze reports, and provide strategic recommendations based on results.
• Ensure deliverables meet client expectations, project deadlines, and marketing best practices.

Communication & Presentation:

• Conduct regular client meetings via Zoom, effectively presenting marketing strategies and reports.
• Respond to client inquiries with problem-solving skills, ensuring swift and professional resolutions.
• Maintain detailed documentation of client communications, feedback, and project progress in the CRM and project management tools.

Project Management & Organization:

• Utilize CRM and project management tools to track and manage client projects.
• Ensure all tasks are completed on time, with accountability and ownership.
• Maintain a structured workflow, ensuring alignment with client objectives and agency processes.

POSITION REQUIREMENTS & QUALIFICATIONS:

• Degree Requirements:
• Bachelor’s Degree (preferred)
• Experience:
• 3 years in Account Management, Customer Service, or Client Success within the Marketing/Advertising industry.
• Solid understanding of digital marketing (SEO, PPC, content marketing, social media, email marketing, automation, and analytics).
• Experience working in a remote or hybrid work environment with a dedicated, professional workspace.
• Skills & Personal Characteristics Required:
• Superior written and verbal communication skills.
• Friendly, likable, and quick at developing relationships with clients and team members.
• Think on their feet and adapt to client needs and project requirements.
• Highly organized, detail-oriented, diligent, and flexible.
• Self-motivated, accountable, and committed to client success.
• Strong problem-solving and critical-thinking skills.
• Motivated by opportunity, growth, and flexibility, rather than traditional corporate benefits.
• Software Knowledge:
• Proficiency in Gmail, Google Drive, Word, Excel, CRM platforms, and project management tools.
• Comfortable using video conferencing tools for virtual meetings and presentations.
• Ability to research and learn new technologies quickly.
• Physical & Schedule Requirements:
• Part-time with the option to grow into full-time.
• Preferably based in Central PA, but open to strong fully remote candidates.
• Working hours will be 9 AM - 5 PM EST
• Hardware & Software Requirements:
• Computer/laptop
• High-speed internet access
• Webcam
• Basic office equipment and software
• Professional video conferencing workspace

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Work Location: Remote

Salary : $15 - $20