IT Support Specialist II

Job Title: IT Support Specialist II

Location: Portland, OR

Job Type: Contract-to-Hire

Experience Required: 3-5 Years

Job Description:

We are seeking an experienced IT Support Level 2 professional to join our team in Portland, OR. This is a contract-to-hire position offering an exciting opportunity to work in a dynamic environment providing technical support across both Mac and Windows platforms. The ideal candidate will have 3-5 years of experience in IT support, with expertise in Active Directory and a strong troubleshooting background.

Responsibilities:

• Provide hands-on technical support for end users across Mac and Windows platforms, resolving issues in a timely and effective manner.
• Troubleshoot, diagnose, and resolve hardware, software, and network-related issues.
• Support Active Directory (AD) administration, including user account management, group policies, permissions, and security settings.
• Configure and deploy hardware, including desktops, laptops, and peripheral devices.
• Support and maintain software installations and updates on both Mac and Windows systems.
• Perform system monitoring and maintenance to ensure optimal performance of IT infrastructure.
• Respond to and resolve tickets in the IT helpdesk system, prioritizing based on urgency and business impact.
• Document troubleshooting steps, solutions, and best practices for future reference.
• Work collaboratively with other IT team members to ensure seamless support across the organization.
• Provide on-call or after-hours support as needed.

Requirements:

• 3-5 years of experience in IT support, with a focus on desktop and system support in both Mac and Windows environments.
• Strong experience with Active Directory (AD) for user management and group policy administration.
• Proficient in troubleshooting and resolving issues with hardware, software, and network connectivity.
• Experience with system imaging, patch management, and deployment tools.
• Familiarity with ITIL or other IT service management frameworks is a plus.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks and manage multiple issues in a fast-paced environment.
• Excellent problem-solving and analytical skills.
• Must be authorized to work in the United States.

Preferred Skills:

• Knowledge of additional systems like Microsoft 365, VPNs, and security tools.
• Certification(s) such as CompTIA A , Network , or Microsoft Certified IT Professional (MCITP) is a plus.
• Experience in a contract-to-hire environment or prior contract roles.

Why Join Us?

This is a great opportunity to grow your IT career with a well-established company offering a supportive work environment. As a contract-to-hire position, there is potential for long-term employment with career growth and development opportunities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.