IT Support Specialist

IT Desktop Support Specialist
Location: San Ramon, CA

Contract 2 Hire

We're seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, mobile devices, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshooting any performance issues
• Train employees in using software and hardware, and provide technical support when needed
• Maintain and audit network/computer systems security and configuration consistency.
• Exposure to HIPAA preferred
  

Desired Skills and Experience


IT Desktop Support Specialist
Location: San Ramon, CA
Contract 2 Hire

We're seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role
* Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, mobile devices, software, and hardware
* Handle business-critical IT tasks and system improvements
* Enable faster and smarter business processes and employee productivity
* Research and evaluate emerging technologies, hardware, and software
* Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
Responsibilities
* Install, configure, and support workstation software, hardware, printers, and phones
* Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
* Documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
* Implement applications and software upgrades and troubleshooting any performance issues
* Train employees in using software and hardware, and provide technical support when needed
* Maintain and audit network/computer systems security and configuration consistency.
* Exposure to HIPAA preferred
Required skills and qualifications
* Good network and/or server administration experience, or an Associate's Degree in an Information Technologies discipline plus 3 years of relevant experience.
* Solid experience with Desktop Support and MDM - MUST
* Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
* Excellent interpersonal skills
* Ability to maintain confidentiality of company information

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.