What are the responsibilities and job description for the It Support Specialist position at TEKsystems?
*IT Support Specialist*
248 3rd St Ste 319, Oakland, California, 94607-4375, United States
Pay Rate: $28/hr. - $35/hr.
3 Month(s)
*Description*
The XQ Institute is a nonprofit organization based in Oakland, California, dedicated to rethinking and transforming high school education in the United States. Founded in 2015 by Laurene Powell Jobs and Russlynn Ali, the institute aims to make high schools more innovative and rigorous, ensuring that every student is prepared for college, career, and life12.
XQ Institute's flagship initiative, XQ: The Super School Project, launched a national movement to redesign American high schools. This project included a $50 million competition to fund the creation of new, innovative high schools. The institute also provides free tools and resources to educators, communities, and policymakers to help disrupt outdated educational systems and make learning more relevant and engaging.
The organization is supported by the Emerson Collective, an advocacy group founded by Laurene Powell Jobs, and collaborates with various schools, districts, and states to advance its mission.
* Provide on-site IT support and troubleshooting for a Mac-based environment with around 150-175 users
* Assist with tasks such as printer management, new system setup, and providing white-glove service to employees
* Leverage Zendesk ticketing system to respond to and resolve IT-related issues, with the expectation of finding a solution by the end of the day
* Collaborate with the IT Manager (Jess) and leverage the company's C tech team for support on tasks that cannot be handled independently
* Familiarity with Okta and Zendesk is preferred, as the company's tools and processes can be complex for new hires
* Strong communication skills to provide support to non-technical users, including remote employees
* Willingness to learn and adapt to the company's unique setup and processes
* Flexible schedule to accommodate last-minute requests and changes
*Pay and Benefits*
The pay range for this position is $28.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Oakland,CA.
*Application Deadline*
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
248 3rd St Ste 319, Oakland, California, 94607-4375, United States
Pay Rate: $28/hr. - $35/hr.
3 Month(s)
*Description*
The XQ Institute is a nonprofit organization based in Oakland, California, dedicated to rethinking and transforming high school education in the United States. Founded in 2015 by Laurene Powell Jobs and Russlynn Ali, the institute aims to make high schools more innovative and rigorous, ensuring that every student is prepared for college, career, and life12.
XQ Institute's flagship initiative, XQ: The Super School Project, launched a national movement to redesign American high schools. This project included a $50 million competition to fund the creation of new, innovative high schools. The institute also provides free tools and resources to educators, communities, and policymakers to help disrupt outdated educational systems and make learning more relevant and engaging.
The organization is supported by the Emerson Collective, an advocacy group founded by Laurene Powell Jobs, and collaborates with various schools, districts, and states to advance its mission.
* Provide on-site IT support and troubleshooting for a Mac-based environment with around 150-175 users
* Assist with tasks such as printer management, new system setup, and providing white-glove service to employees
* Leverage Zendesk ticketing system to respond to and resolve IT-related issues, with the expectation of finding a solution by the end of the day
* Collaborate with the IT Manager (Jess) and leverage the company's C tech team for support on tasks that cannot be handled independently
* Familiarity with Okta and Zendesk is preferred, as the company's tools and processes can be complex for new hires
* Strong communication skills to provide support to non-technical users, including remote employees
* Willingness to learn and adapt to the company's unique setup and processes
* Flexible schedule to accommodate last-minute requests and changes
*Pay and Benefits*
The pay range for this position is $28.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Oakland,CA.
*Application Deadline*
This position is anticipated to close on Apr 30, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $28 - $35
