What are the responsibilities and job description for the Hospitality Coordinator position at Ledson Winery and Vineyards?
Selected as one of the best places to work by the North Bay Business Journal, Ledson is an established family-owned Sonoma Valley winery featuring three different wine labels as well as a boutique hotel. Ledson has a quality first mantra, not only with our wines but also our tasting room, grounds, and guest’s experiences. We believe our customers come first and it is our goal to provide them with exceptional hospitality. We value our employees and encourage opportunity for growth promoting long term careers. Joining our team as a Hospitality Coordinator is an excellent opportunity to engage with local hotel Concierge, Sonoma and Napa Business Bureaus, local Sonoma and Santa Rosa Chamber of Commerce. You would be providing them with the knowledge about Ledson Winery and the Ledson family history. This position allows you to educate them over the phone and share our tasting experiences with them so that they will drive traffic to the beautiful castle that is known for its hand-crafted architecture and award-winning wines.
Our Hospitality Coordinator will be customer service orientated, sales driven, proficient on the phones, and must provide superior hospitality. With our primary focus being hospitality, you must engage with winery guests, hotel concierge, and limo companies by phone, email and in person to gather detailed information, suggest tasting experiences, tasting enhancements, and book appointments for the winery and our hotel. You work cohesively with our outside Hospitality Manager to ensure communication and smooth execution of scheduled tastings, outside referrals, events, and accommodation for all guests are taken care of. They also help monitor timely set up, turnover, organization and cleanliness of each tasting suite and public area. They assist with weekly menu updates and print collaterals as needed for all Ledson brands as well as executing special events as needed. Setting an example for customer service, our Hospitality Coordinators support management, lead by example, display a professional demeanor/appearance, and provide feedback on guest experiences for improvement opportunities. We look forward to providing more details on the daily tasks and exciting career opportunities that await.
Job Details:
Must be proficient in Microsoft Office Suite and the English language
Full time including weekends, minor holidays and occasional evening events
Must be able to pass a drug and background screening
Compensation: $17.00 -$30.00 per hour, DOE, including supplemental pay (Bi-Weekly Gratuities, Monthly Sales Bonus, Monthly Wine Club Bonus)
Benefits: 401(k) matching, Health/Vision/Dental benefits, 2 weeks annual vacation accrual, sick pay, 50% discount on Ledson products
Job Type: Full-time
Pay: $17.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $17 - $30