Customer Service Specialist - On-Call

We’re seeking a compassionate and dedicated Customer Service Representative for an on-call position with our Animal Services team. In this role, you’ll provide outstanding customer service, handle inquiries, process orders, manage complaints, and offer essential administrative and operational support. Whether in-person, over the phone, or in the field, you’ll maintain a professional and positive interaction with the public, helping to ensure the well-being of animals and the community.

• Customer Service: Serve as the primary contact for customers, addressing inquiries, processing orders, and ensuring customer satisfaction.
• Administrative Support: Assist with forms, reports, and data entry in the department's database.
• Communication & Coordination: Manage stray animal control requests and communicate effectively with field operations.
• Animal Services Support: Assist in the veterinary clinic, vaccinate stray animals, and occasionally step in to support Animal Services dispatch.
• General Assistance: Help customers with various needs and maintain accurate records of all interactions.

Why This Role Matters:

As an on-call Customer Service Representative with Animal Services, you’ll directly contribute to the care and safety of animals while fostering positive relationships between the department and the public. Your efforts will make a significant difference in creating a compassionate environment for both animals and residents.

• Education & Experience: High school diploma (or GED) and at least 1 year of fast-paced customer service experience.
• Licensing: Valid driver’s license with an acceptable driving record.
• Animal Handling: Preferred, but not required.
• Technical Skills: Proficiency in Microsoft Office; experience with Chameleon software is a plus. Familiarity with communication systems (e.g., two-way radios, digital cameras) is a bonus.
• Communication: Strong written and verbal skills with the ability to explain policies clearly.
• Customer Service: Excellent organizational skills with a focus on problem-solving and ensuring customer satisfaction.

• Legal & Procedural Knowledge: Knowledge of local animal control laws and regulations (e.g., licensing, leash laws).
• Interpersonal Skills: Strong relationship-building skills with customers, coworkers, and the community.

Work Schedule:

• Hours: On-call, Monday to Saturday, between 8:00 a.m. and 4:30 p.m.
• Rotations: Rotating days off with one late evening shift each week (until 5:30 p.m.).

Salary : $20 - $24