Senior Director of Operations

At Leeds West Groups, we pride ourselves on being the home of champions in the automotive industry and delivering superior automotive repair services to our valued customers. With a legacy of excellence and a commitment to innovation, we operate over 120 locations and employ a team of over 1,000 dedicated professionals nationwide. We are seeking a visionary Senior Director of Operations to join our leadership team and drive our mission of superior customer service, employee engagement, and operational excellence by serving and leading our Big O Tires Colorado region of 16 locations and over 150 team members.    Summary  The Sr. Director of Operations plays a pivotal role in overseeing all aspects of business operations. This position requires a dynamic leader with extensive experience in operations management, a deep understanding of the automotive repair industry, and a proven history of driving operational excellence and growth. Your leadership ensures that we maintain the highest standards of customer service, foster a safe, ethical, diverse and inclusive workplace, and consistently exceed our business goals. You will collaborate with the Director of Operations, location managers, corporate support team, and executive team to implement strategies that enhance operational efficiency, employee engagement and development, legal and operational compliance, and customer satisfaction.    Essential Functions, Duties, and Responsibilities  Oversee daily operations across multiple locations to ensure consistency, efficiency, and adherence to legal compliance and company standards, policies, procedures, and best practices. Monitor, analyze, and drive key performance indicators (KPIs), including but not limited to sales, gross profit, labor controls, and staffing, to identify areas for improvement and implement corrective actions. Ensure compliance with industry regulations, company policies, and safety standards. Perform other duties as assigned.  Lead initiatives to continually improve customer satisfaction, ensuring every customer experience reflects our commitment to quality and care. Ensure exceptional customer service and satisfaction across all repair facilities. Foster a positive and inclusive work environment where all employees feel valued and supported. Implement training and development programs to enhance skills and career growth. Develop and execute strategic plans to drive business growth, streamline operations, and achieve financial objectives aligned with the company’s overall vision and goals. Drive continuous improvement initiatives and perform periodic audits to ensure and enhance efficiency, productivity, profitability, safety, culture, and engagement. Champion diversity and inclusion initiatives to build a workforce that reflects the communities we serve. Promote a culture of professionalism, respect, and belonging for all team members. Uphold the highest standards of business ethics, ensuring compliance with all regulatory requirements and company policies. Set performance goals, monitor progress, and implement improvements to meet and exceed targets. Use data-driven insights to make informed decisions and support operational strategies. Oversee and lead recruiting, onboarding, and full-cycle employment efforts to identify quality candidates and build and develop strong teams within each work location. Serve, support, lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration and excellence. Leverage technology and data analytics to drive operational efficiencies and enhance service delivery. Stay informed of current industry trends and innovations, incorporating best practices into operations. Collaborate with executive leadership and corporate support department teams such as marketing, IT, inventory, HR, and more to support business growth and expansion initiatives. Build and maintain strong relationships with vendors, suppliers, trade schools and learning institutions, and other external partners. Perform other duties as assigned.     Supervisory Responsibilities  Assist the Vice President to direct, train, develop, mentor, support, evaluate, and effectively discipline employees to ensure high-quality workmanship, customer satisfaction, and workplace culture. Responsible for the hiring, firing, advancement, promotion, or any other change of status of other employees. Support the Vice President in fostering a strong, inclusive, and cohesive team environment and culture to effectively value and develop employees, exceed business goals, and provide legendary customer service. Implement, champion, and enforce business and leadership initiatives, directives, policies, procedures, best practices, and programs through conducting team meetings, training, audits, and more. Manage the workflow, quality of work, and work schedules for all employees.    Required Competencies  Commitment to fostering a safe, diverse, inclusive, and ethical workplace. Excellent strategic thinking, analytical, decision-making, and problem-solving abilities. Excellent active listening skills. Excellent verbal and written communication skills. Excellent interpersonal, supervisory, diplomacy, and leadership skills with the ability to inspire and motivate a diverse team. Excellent sales and customer service skills. Extensive knowledge of business acumen, finance principles, and best practice operational procedures. Proficient in data analysis, financial management, and operational software systems. Excellent organizational skills and attention to detail. Excellent time management skills. Proficient with technology, computer, and software systems, including Digital Vehicle Inspections (DVI). Proficient in inventory and expense management. Ability to thrive in a fast-paced, dynamic environment. Ability to provide and receive constructive feedback. Ability to manage priorities, multitask, and complete objectives with minimal supervision. Ability to meet consistent attendance, conduct, and business expectations.    Required Education, Credentials, and Experience  An active and unrestricted driver’s license is required. A high school diploma or equivalent is required; a bachelor’s degree in business management or a related field is a plus. Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role. Proven history of managing multi-location operations in the automotive repair or related industry with operational excellence. Strong knowledge of automotive repair processes, technologies, and industry standards preferred.    Work Authorization & Employment Eligibility  Must be legally authorized to work within the United States while employed by Leeds West Groups. Successful completion of background check. Successful completion of a Motor Vehicle Records (MVR) check and ability to maintain a clean driving record.     Workplace Culture, Conduct, and Expectations  In support of a positive, professional, safe workplace culture and environment, we adhere to a zero-tolerance policy for drugs, alcohol, weapons, violence, harassment, or discrimination in accordance with our company policies and employment laws, as applicable. Additionally, employees are expected to conduct themselves positively, respectfully, ethically, and professionally.    Work Environment  This job operates in a fast-paced automotive retail and repair environment where employees are regularly exposed to indoor and outdoor climates and changing temperatures, automotive tools, equipment, fluids, and chemicals.  The proper enforcement and use of Personal Protective Equipment (PPE), adherence to uniform standards, and compliance with OSHA safe workplace standards are required.    Physical Demands  This position requires physical strength, agility, dexterity, and endurance to successfully perform the essential job functions in a demanding and dynamic environment.   This position requires frequent standing, walking, bending, kneeling, stooping, crouching, crawling, reaching, driving, climbing, and other repetitive motions; frequent lifting and carrying heavy parts and equipment weighing up to 50 pounds or more; physical endurance to work long hours in a fast-paced environment, often under tight deadlines; precise hand-eye coordination and manual dexterity; and adequate vision, hearing and speaking abilities.     Position Type/Expected Hours of Work This full-time, salary (overtime exempt), onsite position requires at least 50 hours of work per week. Business operations are Monday through Saturday and Sunday at various locations. Hours of operation and days of work may vary by location, business needs, and work schedules. This position regularly requires long hours and frequent weekend work.     Travel  This position requires up to 100% travel between regional locations. Overnight travel requirements are less than 5  % unless on a particular assignment. Travel and mileage reimbursements may apply, subject to Company policy.     Equal Employment Opportunities  Leeds West Groups provides equal employment opportunities to all employees and employment applicants without regard to race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity and expression, age, ancestry, citizenship, physical or mental disability, genetic information, marital status, veteran status, or any other classification protected by applicable local, state, or federal laws.    Leeds West Groups meets all its obligations under the Americans with Disabilities Act and state and local disabilities laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their jobs. For questions about the reasonable accommodations process or to request a reasonable accommodation, please contact Human Resources.    Other Duties  Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.   Benefits  Competitive salary and performance-based bonuses Company-provided vehicle Cell phone stipend Health, dental, and vision insurance Flexible and health savings account options Retirement savings plan Voluntary life and disability insurance plans Paid time off and holidays Pay incentive programs Performance awards Professional development opportunities and reimbursements Employee discounts on automotive services and products    Apply Today!  If you are a results-driven leader with a passion for operational excellence and a commitment to diversity, inclusion, safety, profitability, and business ethics, we invite you to apply for this exciting opportunity to join Leeds West Groups, the home of champions in the automotive industry.