What are the responsibilities and job description for the Loan Operations Support Supervisor position at Legacy Bank?
The Loan Supervisor for back-end loan staff oversees a team responsible for the processing and servicing of all
back-end loan processes. This position ensures the team operates efficiently and in compliance with regulatory
standards while meeting customer service expectations, while fostering a high-performance culture. This role
will assist with back-end coverage when needed.
If you are ready for your next leadership role in Loan Operations, please apply today!
Responsibilities
- Tracks and monitors team performance and progress towards goals & standards. Ensures completion of all work by staff in an accurate fashion and within the timelines and practices established by state, federal and bank guidelines. Recommends coaching, training, and development opportunities. Preparation and delivery of annual review assessment for loan processing team members.
- Supervise and support the back-end loan operations staff in day to day functions of the loan department. Resolve operational issues and escalate complex problems to the Loan Operations Manager as necessary.
- Maintain proficiency in all back-end jobs within the loan operations area and be able to back-up, when needed.
- Collaborate with the Loan Assistant Supervisor to align departmental workflows and priorities.
- Reconcile loan operations general ledger accounts.
- Process and book TRID loans.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
