Funeral Home Office Administrator

Legacy Funeral Home Administrative Assistant Job Description

General Description:

You will be working in a funeral home with deceased individuals on premises. Your role will not have direct contact with decedents but rather with the living family. Your responsibilities include providing administrative support to funeral directors and other staff by gathering information from grieving families over the phone and then inputting that data into a variety of computer systems. Scheduling appointments and preparing documents and files for staff. Answering and routing calls on a multi-line phone system. Greeting families and notifying staff of their arrival. Taking and recording payments for services. At times can handle cremated remains of deceased individuals and return to families if directed by funeral directors. Hours are 8 am-5 pm, Monday-Friday.

Job Responsibilities:

• Answer phones and direct calls to appropriate staff members or take accurate messages and gather callback information for staff
• Welcome visitors to the Funeral Home in a professional and compassionate manner
• Collect “first call” information form hospital, law enforcement, nursing home or hospice staff when a death has occurred (i.e., name of deceased, location, contact information for next of kin, date of birth and weight of individual, with any important information for responding removal staff)
• Dispatch removal staff and notify directors of call
• Gather general demographic information from next of kin for death certificate
• Communicate with hospital, doctors’ office, or medical examiner to properly identify doctor who will sign the death certificate and ensure the death record is sent to the appropriate office as directed by law
• Submits data into the State Electronic Vital Records System as well as Funeral Home Software
• Schedule appointments for families to come and meet with assigned funeral directors
• Enters information into funeral home logbook and electronic log for record keeping
• Prepares documents for the funeral director for the appointment by printing proofs and welcome packets for all families we meet with
• Accept payment for services rendered on contracts and record payments and submit to accounting for review
• General office supply ordering and stocking
• Office and Funeral Home cleaning as needed or directed
• Notification and mailing of death certificates to appropriate individuals
• If hired, employee must be willing to remove piercings and/or cover tattoos while working.

Minimum Requirements:

Education- High School Diploma or Equivalent

Licensing- Valid Alaska State Driver License

Experience- 3 years of experience working in a fast-paced office environment

A copy of your driving record will be required from candidate prior to hiring

Knowledge Skills and Abilities:

• Must have advanced computer, internet, technology, and word processing skills (40-60 wpm)
• Experience using a variety of office equipment including computers, printers, phones, fax machines, credit card processing
• Handling confidential and sensitive information with discretion
• Excellent communication skills both orally and in writing
• Ability to self-start and work under minimal supervision
• Skilled at handling stressful environments and situations both over the phone and in person

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Office: 2 years (Required)
• Administrative: 1 year (Preferred)

Ability to Relocate:

• Anchorage, AK 99515: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20