Boat Captain - Seasonal

Seasonal Boat Captain on Walloon Lake & Lake Charlevoix

The Boat Captain is responsible for operating Legacy-owned watercraft and taking passengers on guided tours of Walloon Lake and Lake Charlevoix. They will be responsible for communicating with customers prior to their booked tour, as well as the overall cleanliness/ preparedness of their assigned watercraft.

During times when the Boat Captain is scheduled to work, but does not have a captained tour booked, they will be scheduled as a Lead Dockhand. In this capacity they will be responsible for ensuring fuel, rental, waterfront operations and procedures are executed according to set processes and expectations.

Legacy is willing to provide training / assist with the licensing process for the right person.

Duties

• Licensing:
• Complete OUPV Inland (6-Pack) online coursework in a timely manner and to the satisfaction of course and USCG standards for approval.
• Possess/ Obtain appropriate certifications and testing required for licensing. Includes:
• CPR/ First Aid Certification
• Passing background check
• Passing Drug test/ Physical Examination
• Obtaining Transportation Worker Identification Card
• Operations:
• Keep track of captain tour booking software and communicate with customers in a timely manner
• Maintain a clean and orderly vessel pre/post tour
• Provide a friendly, professional and punctual guided boat tour experience to guests in a captain capacity.
• Provide guests with relevant historical and factual information about the lake(s)
• Take care of customers needs, ensure their experience is positive through attention to detail, communication, and finding ways to go above and beyond
• Understand and perform charges, reconciliations, through all waterfront processing systems
• Communicate thoroughly with management, staff, and customers in writing, in person, and via phone communication
• Act as a Lead Dockhand when not performing tasks for Boat Captain; responsible for keeping the dock operation moving, completing daily tasks, keeping staff busy, and customers satisfied. See below:
• Fuel Dock
• Properly and safely fuel all boats that come to the gas dock through following SOP’s and policies
• Perform accurate gas/rental charges through processing system
• Oversee the fuel operations by monitoring the fuel clip boards, incoming and departing fuel customers, staff designated to the fuel dock, and ensure the fuel dock maintains efficiency
• Public Docks:
• Expected to quickly assist to all boats coming in or out of the dock/launch to ensure customers get proper assistance at their departure/arrival
• Continually monitor shopper’s docks and private slips to ensure boats are tied properly, spun so the bow of every boat is facing toward the lake
• Coordinate and re-assign/move staff accordingly to ensure high efficiency, that all boats are assisted, and all customers are greeted
• Boat Rentals:
• Assist customers pre and post rental processes, following all check out/in procedures, and boat orientation processes
• Properly answer the telephone, take rental deposits, and accurately place customers on the rental calendar, following up with a confirmation email
• Provide thorough boat rental orientations, answer customer questions, conduct drivers tests, and ensure customers are comfortable and safe prior to handing over the keys to the boat
• Follow rental return processes, communicate any boat damages to management immediately
• Oversee, assign, and assist with regular and thorough rental boat deep cleaning upon the return of every boat rental. Ensure boat rental cleanliness is up to Legacy’s standards
• General:
• As assigned by supervisor, ability to safely trailer and launch different types and size rental boats, at different lakes
• Responsible for delegating and assisting with the cleanliness of the marina, docks, and rental boats
• Responsible for ensuring the entire waterfront operation is always presentable and organized
• Communicate to Rental Manager any customer’s needs, accidents, or other occurrences that require the manager’s knowledge/action
• Expected to stay busy at ALL times during shift – consistently finding tasks to do
• Honestly report all tips and place them into the tip pool at the end of each shift
• Tips collected in the course of Captain duties will go directly to the Captain
• Other duties as requested by supervisor

Knowledge, Skills, Abilities

Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing

Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our priority, and serving them is what will make us successful

Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.

Training: Able to understand company procedures and policies and train and continually improve waterfront staff on these company procedures and policies

Trailering: Where applicable, ability to safely and effectively trailer boats. Ability to properly launch boats in various locations

Schedule Flexibility: able to work with scheduled shifts customized based on needs from week-week. Willingness to work 10 hour shifts and overtime when needed

Swimming: Ability to swim and tread water required

Responsibility: A Boat Captain is responsible for all lives on board their vessel. Applicants must have the ability to maintain professionalism, and care for their passengers in all circumstances.

Safety: Goes hand in hand with responsibility. Applicant must have safety as their number 1 priority at all times.

Have Fun: Recognize the excitement of the job and come to work excited to learn, teach, and make connections with customers and partners

Time management: This position is dependent on punctuality and good time management.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 – 50 per week

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• After school
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental Pay:

• Tips

Work Location: In person

Salary : $18 - $22