Patient Service Representative - Phone Scheduler

Job description

Legacy Women's Health OB/GYN: Devoted to women, committed to excellence.

Position: Patient Services Representative/Scheduler
Employment: Full-time, Monday- Friday (8:00a-5:00p)
Location: 3903 Wiseman Blvd, Suite 200 San Antonio, TX 78251
Benefits: Competitive Pay Rates, Medical, Dental, Vision, Short-term and Long-term disability, Life and Accidental insurance, 401K Plan, PTO, and Employee Discounts throughout San Antonio!

Purpose: Responsible for answering all incoming phone calls, collecting and documenting correct information, appropriate scheduling/re-scheduling/confirming of all patient’s appointments, and maintaining an orderly flow to the physician's schedules. We are looking for a candidate who is forward thinking, detail orientated, proactive, and confident.

Responsibilities:

• Responsible for handling large call volume and scheduling patients appropriately.
• Verification of patient eligibility and benefits.
• Greets and check-in patients for appointments or services.
• Confirms patient information and enters changes into computer system.
• Notifies clinical staff of patient arrivals.
• Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes if applicable.
• Collects all appropriate fees, copays, and outstanding charges.
• Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and returning calls.
• Enters reminder for next appointment as needed.
• Takes appropriate action for medical and non-medical emergencies occurring within the office.
• Maintains supplies and equipment for daily job duties.
• Ensures reception and lobby areas are safe, organized, and clean.
• Performs opening and closing duties for the care center.
• Performs other duties as assigned.
• Monitors confirmation reports to cancel appointments and respond to comments.

Skills, Education, & Experience:

• High School diploma or GED is required, prefer some college.
• Requires minimum 1 year experience in medical office environment.
• Previous experience in OB/GYN preferred.
• Prefer experience in patient reception, check in, scheduling, or check out.
• Excellent communication skills (written and verbally) and be able to follow oral and written instructions.
• Demonstrate proficiency in personal computer office applications, such as word processing, databases, and scheduling software.
• Strong organizational and time management skills.
• Excellent customer/patient service.
• Experience utilizing Athena EMR software is a plus.
• Previous Medical Assistant experience a plus.
• Bilingual in Spanish, is a plus.

Physical/Mental Abilities:

• Ability to multi-task and prioritize duties.
• Ability to handle high stress situations and adapt to changing circumstances.
• High attention to detail.
• Ability to put patients at ease.
• Must be able to stand, sit, bend, and walk. May be required to climb ladders to pull patient records.
• Must be able to maintain confidentiality.
• Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines.
• Ability to maintain professional working relationships with staff and patients.
• Must be able to lift up to 30 lbs.

Job Type: Full-time

Salary: $15.00 - $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Please note: Legacy Women's Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information, or any other legally protected status. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. This job description is not intended to be inclusive of all responsibilities and duties, the needs of the division can change at any time.

Healthcare setting:

• Clinic

Medical specialties:

• Ob/Gyn

Schedule:

• Monday to Friday, No weekends

Ability to commute/relocate:

• San Antonio, TX 78251: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $15.00 - $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Medical Specialty:

• Ob/Gyn

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $15 - $17