What are the responsibilities and job description for the Temporary IT Service Desk Specialist position at Legal Aid Chicago?
Description
Legal Aid Chicago encourages applicants with relevant volunteer and work experience, who have experiences with our client communities or individuals who identify as a person of color, LGBTQIA , immigrant, or otherwise having backgrounds and experiences that are underrepresented in the legal profession to apply.
For over 50 years, Legal Aid Chicago has provided free civil legal assistance to people living in poverty in metropolitan Chicago. Each year our attorneys, volunteers, and staff help resolve civil legal problems, including domestic violence, consumer fraud, and unfair evictions. Legal Aid Chicago was founded on the philosophy that all individuals are entitled to quality civil legal representation, regardless of their income. We work to ensure that poverty is not an impediment to justice by dismantling the legal barriers that perpetuate inequality. Legal Aid Chicago staff live our mission through our core values of equity, excellence, inclusion, kindness, and respect.
Legal Aid Chicago offers a hybrid work environment. Our offices, located in downtown Chicago at 120 S. LaSalle Street, is ADA accessible and has convenient access to public transportation and local expressways.
Position
Legal Aid Chicago seeks two temporary full-time IT Service Desk Specialists. These positions, under the direction of the Director of IT, will assist with the deployment of new laptops across our organization. The roles will focus on configuring, deploying, and ensuring smooth transitions for end-users to their new devices. The positions will last up to six weeks.
Responsibilities
- Set up and configure laptops using Microsoft Autopilot and Intune
- Assist with the deployment of devices, including installation of software and user-specific configurations
- Provide on-site and remote support to end-users during the transition process
- Troubleshoot and resolve issues related to hardware, software, and user accounts
- Ensure all devices meet company security and configuration standards
Compensation: This position pays $25/hour at 36.25 hours per week and is not eligible for benefits.
Requirements
- 3 years' experience in a user and systems support role
- Proficiency with Windows 11 and Office 365
- Hands-on experience with Microsoft Autopilot, Intune, and Entra ID
- Previous experience with laptop deployment projects is highly beneficial
- Strong troubleshooting skills
- Excellent written and verbal communications skills
- Ability to work collaboratively with IT staff and end-users
To Apply: Submit a cover letter, resume, and the contact information of two primary professional references and one alternative professional reference. For applicants with previous work experience, at least one reference must be a former supervisor. Applications will be reviewed on a rolling basis, and the position will remain open until filled.
Legal Aid Chicago is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all applicants and therefore does not discriminate on the basis of creed, color, national origin, sex, gender identity, sexual orientation, age religion, marital or parental status, alienage, disability, political affiliation or belief, military or military discharge status, or ex-offender status, or any other protected status.
If an accommodation is needed to complete this application, contact Human Resources at humanresources@legalaidchicago.org.
Due to the high volume of applications, we are unable to respond to individual inquiries regarding an application status. We will contact candidates who are selected for the next stage of the hiring process.
Salary : $25
