What are the responsibilities and job description for the Bilingual Intake Quality Analyst position at Legal Intake Pros LLC?
Legal Intake Pros LLC is seeking a Bilingual Intake Quality Analyst to join our Quality Assurance team. This remote role is crucial for evaluating call interactions of intake teams at law firms, ensuring high performance and client satisfaction. The analyst will prepare detailed reports, conduct root-cause analysis, and mentor junior staff on quality assurance best practices. Proficiency in Spanish and English, strong analytical skills, and experience in call center quality control are essential. Join us in our mission to optimize legal intake processes and support law firms in delivering exceptional service to their clients.
Compensation : 7 - $8 hourly
Responsibilities :
- Evaluate the call interactions of intake teams at law firms to ensure high performance and client satisfaction according to Legal Intake Pros Quality Control standards.
- Prepare detailed reports and present quality control findings to intake coaches, client strategists, and other stakeholders.
- Conduct in-depth root-cause analysis of calls handled by the intake teams for our law firm clients to identify trends, patterns, and areas for improvement.
- Assess calls for opportunities to demonstrate empathy and emotional intelligence, ensuring the needs of the callers are effectively addressed.
- Prioritize and manage multiple intake tasks to ensure timely and efficient client processing.
- Mentor junior intake analysts and staff on Quality Assurance best practices and procedures.
- Assist in developing and implementing new client intake tools and related technologies.
Qualifications :
About Company
Benefits :
Salary : $7 - $8