Tier 2 Technical Support

We are a premier, IT service company specializing in the healthcare sector. Specifically, the dental sector. We are a fast paced and forward thinking company. We are looking for a positive fast learning synergistic technology service technician to join our amazing Family/Team.

Responsibilities:

• Provide advanced technical support as a Tier 2 IT service desk technician, specializing in network troubleshooting within the dental sector.

• Utilize your expertise to diagnose and resolve complex hardware issues, including but not limited to servers, routers, Wi-Fi access points, and various network peripherals commonly found in dental practices.

• Demonstrate proficiency in software troubleshooting, particularly with Microsoft applications such as Windows operating systems, Office suite, and Outlook, as well as third-party software solutions used for dental practice management and imaging systems.

• Collaborate closely with Tier 1 support technicians and other IT staff to escalate and resolve technical issues efficiently, ensuring minimal disruption to dental practice operations.

• Maintain thorough documentation of troubleshooting procedures, resolutions, and quality assurance measures to facilitate knowledge sharing and continuous improvement within the IT service desk team.

Requirements:

• 3-4 years of hands-on experience in network troubleshooting, preferably in a healthcare or dental technology environment.

• Proven proficiency in hardware troubleshooting, with a strong command of server architecture, router configurations, Wi-Fi protocols, and the integration of network peripherals such as printers, scanners, and digital imaging devices.

• Extensive experience in software support, including troubleshooting Microsoft applications and their integration with third-party software solutions commonly used in dental practices, such as dental practice management software (e.g., Dentrix, Eaglesoft) and digital imaging systems (e.g., Dexis, Carestream).

• Exceptional written and verbal communication skills, with the ability to articulate technical concepts clearly and concisely to both technical and non-technical stakeholders.

• Strong commitment to maintaining high-quality standards in problem-solving and customer service delivery, with a focus on exceeding expectations and driving positive outcomes for dental practice clients.

Preferred Qualifications:

• Relevant certifications such as CompTIA Network , Microsoft Certified Solutions Associate (MCSA), or certifications specific to dental technology (e.g., Certified Dental Technician).

• Previous experience in healthcare technology or dental sector IT support roles, with a deep understanding of the unique challenges and requirements of dental practice environments.

• Familiarity with HIPAA regulations and other compliance standards relevant to healthcare IT operations.

How to Apply:

Please submit your resume and a cover letter outlining your relevant experience to [Your contact information].

Job Type: Full-time

Pay: $21.61 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift

Work Location: In person

Salary : $22 - $24