Dock Attendant

Job Title: Dock Attendant ~ Full and Part Time

Reports To: Manager on Duty

Summary: HarborWalk Village offers waterfront shopping, boat, pontoon and jet ski rentals, world class fishing, aqua adventures, dolphin cruises, clubs and nightlife, weekly fireworks, seasonal festivals, live entertainment, and a variety of restaurants.

The Dock Attendant will successfully complete all tasks related to the smooth operation of the Marina as instructed to promote an overall ‘Legendary’ image. This role contributes to the customer’s delight and satisfaction by enhancing the appearance of every area of the docks.

Compensation: $13/hour tips

Essential Duties and Responsibilities

• Greet and serve all Marina customers quickly providing excellent customer service.
• Provide efficient service with ice, fuel, bait, and other sundries as requested.
• Operate fuel pumps and follows all processes concerning payment.
• Follow all safety and compliance regulations, with daily inspections to ensure safe conditions.
• Keep the docks and customer areas clean and organized.
• Professionally maintain and clean equipment, docks, and bait areas as instructed by management.
• Exhibit a positive and energetic appearance in the workplace that contributes to the Marina’s objectives.
• Demonstrate attentiveness when customers are around the dock, assisting as needed.
• Operate POS system
• Assist customers with retail hanging/ high-shelved retail items
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty with confidence. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Knowledge, Skill, and Ability Requirements

• Able to promote team attitude and support other team members and departments so that the customers have a seamless experience while at the Marina.
• Efficiently provide excellent customer service.
• Previous knowledge of boats, watersports, marina operations a plus.
• Previous cash register experience a plus
• Ability to work in a fast-paced environment
• Multitasking

Education and Experience

• High school diploma or general education degree (GED).
• A minimum of 1 years’ experience in customer service preferred.
• Boating/fishing experience preferred

Key Competencies 

Key Competencies include strong work ethic, attention to detail, problem analysis and solving, excellent communicator, confidentiality, and integrity. Adhering to our Core Values includes being guest-centric, teamwork, respect, pro-active, accountable, learning, and sustainable.

Language Skills 

Must be able to speak, read, write, and comprehend the English language. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. 

Mathematical Skills 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability 

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

Other Qualifications:

Availability 

Flexibility to work nights, weekends, and holidays.

License Requirements 

Valid driver’s license that has been in effect for at least three years, with no major violations and no more than two minor violations in the past three years.

Rules and Regulations 

All employees must adhere to all safety rules and regulations required by local, State and Federal authorities, wear the appropriate personal protective equipment necessary to perform the job in a safe manner and will follow all safety rules per the Company’s Safety Policy. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand for long periods of time frequently; reach with hands and arms; talk and hear. The employee will walk and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must be able to lift 5-25 pounds regularly and over 25 with assistance, as needed, as part of the daily responsibilities.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• The physical environment requires the employee to work outside in the heat and the possibility of inclement weather.  This role is highly physical in nature, carrying supplies throughout the course of the workday.
• Fast-paced environment