RESTAURANT SUPERVISOR

Description

The Grill Supervisor will monitor the restaurant, ensuring swift, positive and friendly guest service.

Job Requirements:

• Oversee and supervise the food & beverage staff and the operation of food venues.
• Consistently demonstrate superior customer service skills and acts as a positive role model for all team members.
• Convey positive energy and enthusiasm focusing on the guest interaction.
• Immediately address service issues and follow up to ensure guest satisfaction.
• Direct the daily work activities of assigned personnel within the restaurant.
• Properly schedule and assign stations within the restaurant minding opportunities to proactively manage labor costs.
• Maintain restaurant cleanliness.
• Coach, counsel, discipline and train the team members in accordance with company policies and procedures.
• Assist with special and routine projects as necessary.
• Advise customers on selection of food and beverage items.
• Ensure that food is prepared and served according to the desired portions and quality specifications.
• Ensure adherence to Board of Health standards. 
• Other duties as assigned.

Qualifications

Education and Experience:

• High school diploma or GED preferred.
• Minimum of four years’ supervisory experience.

Additional Requirements:

• Must be 21 years of age.
• Strong leadership, communication and supervisory skills.
• Basic knowledge of all phases of restaurant management. 
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime. 
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.

Required Work Cards:

• Food Handler Certification
• Alcohol Certification

Machinery, Work Equipment, Programs, Software, Hardware Used:

• Info Genesis POS system or similar
• Microsoft Office Programs 
• Great Plains accounting and payroll system or similar programs