RHRP Business Operations Director

Job Summary

Directs all phases of programs from inception through completion. Responsible for the cost, schedule, and technical performance of company programs or subsystems of major programs. Participates in the negotiation of contracts and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract. Acts as primary customer contact for program activities, leading program review sessions with customers to discuss cost, schedule, and technical performance. Develops new business or expand the product line with the customer. Establishes milestones, monitors adherence to master plans and schedules, identifies program problems, and obtains solutions, such as allocation of resources or changing contractual specifications. Directs the work of employees assigned to the program from technical, production, and administrative areas. Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.

Essential Duties and Responsibilities

• Federal government contract program management for multiple Agencies and large complex medical examination programs operating across the nation with multiple service delivery models. May serve as the primary point of contact to the government

• Responsible and accountable for overall program performance and financials.
• Works closely with Provider Management, Information Technology, HR, Mobile Services, Customer Experience and innovation, and Operations Improvements and subcontractors to ensure contractually compliant services.
• Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.
• Actively participates in and contributes to the development and communication of strategic objectives, plans and performance metrics to meet contractual compliance.

• Responsible for supporting program reporting requirements, providing operational performance data and contract reporting deliverables.

• Drives continuous process improvement to enhance performance. Works closely with operational leaders to continually improve processes and procedures in support of program
• Responsible for program Quality Assurance, ensuring compliance with contractual requirements and ensuring appropriate clinical oversight is in place.
• Seeks methods of improving/automating processes and finds ways to increase
• Works closely with Operational Management to attain financial goals. Provides oversight for program financial management resources
• Works closely with and mentors operational leadership to ensure contractual compliance is met. Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items
• Manages contract action items for internal operations and customer/client
  • Provides and reviews responses or updates as needed
  • Implements corrective action plans and oversees execution with internal department leads as necessary
  • Responds to client concerns in a timely manner; escalating as appropriate
  • Ensures timely recommendations and resolutions to ensure a high level of customer satisfaction
• Perform other duties and responsibilities as assigned

 Competencies:

• Ability to travel up to 20% of the time nationally
• Demonstrated program management experience using managerial, technical, and/or business knowledge. Experience in directing and managing internal/external resources, communications, and all functional program activities to meet contract cost, schedule, and performance objectives.
• Advanced knowledge of Health/Medical services 
• Program management and government contract management
• Demonstrated leadership skills with the ability to prioritize, coordinate, and delegate effectively
• Knowledge of Federal and military medical requirements and processes
• Experience with quality assurance and/or process improvement activities at scale
• Self-motivated with strong planning, problem-solving, analytical and organizational skills
• Exceptional interpersonal skills; quickly foster relationships and credibility at all levels
• Excellent verbal, presentation, and written communication skills
• Ability to effectively direct multiple tasks with competing priorities
• Ability to handle confidential information
• Must possess the ability and flexibility to work to meet deadlines and client expectations
• Proficiency with software applications such as Microsoft Office applications and Tableau preferred

Education and/or Experience:

• Bachelor’s Degree or equivalent related work experience required, Master’s Degree preferred
• 14 years of program management experience
• 5 plus years of experience leading multiple teams/departments
• PMI certification preferred
• Minimum 3 years of government contract management experience preferred

Pay Range - $175,000 - $200,000

*The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com 

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Leidos QTC Health Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Salary : $175,000 - $200,000