What are the responsibilities and job description for the Client Services Representative position at Lend A Hand Financial?
About the Role
We are seeking an experienced and highly organized Branch Office Administrator (BOA) to join our team at Lend-a-hand Financial Services. This role is critical in maintaining our operational efficiency, ensuring regulatory compliance, and enhancing client service.
Key Responsibilities:
- Oversight of day-to-day office operations, including scheduling, correspondence, and record-keeping.
- Ensure adherence to SEC, FINRA, and state regulatory requirements.
- Collaborate with advisors to streamline administrative and operational tasks.
- Assist with account setup, transfers, and ongoing maintenance using custodial platforms (Schwab, Fidelity, TD Ameritrade, Pershing, etc.).
- Maintain accurate client records and interactions within CRM systems (Redtail, Salesforce).
- Deliver exceptional client service, serving as a primary point of contact for inquiries and support.
- Evaluate all client documentation, disclosures, and regulatory records to ensure they meet RIA industry standards.
- Participate in audits, compliance reporting, and document verification.
- Coordinate client communications, newsletters, and event planning to support business development.
- Enhance brand awareness and engagement as we expand our client base.
- Process billing, account funding requests, and distributions in coordination with custodians.
- Generate financial reports and track invoices for timely processing.
Requirements:
- Background in financial services, wealth management, or investment advisory firms preferred.
- Familiarity with RIA operations, financial regulations, and compliance requirements.
- Proficiency in custodial platforms (Schwab, Fidelity, TD Ameritrade, Pershing) and CRM software.
- Excellent organizational, communication, and problem-solving skills.
- Able to handle confidential information with discretion and professionalism.
- FINRA Series 7/66 certification required.
Benefits:
- Competitive salary with performance-based bonuses.
- Career advancement in a rapidly growing organization.
- Collaborative and professional work environment.
- Ongoing training and professional development.
