What are the responsibilities and job description for the Customer Service Representative position at Lennar Mortgage?
Responsibilities
As a Customer Care Representative at Lennar, your key responsibilities will include:
As a Customer Care Representative at Lennar, your key responsibilities will include:
- Pre-walking homesites to provide punchlists for construction teams to ensure quality control of finished products.
- Conducting homeowner walk-throughs to acquaint them with the operation of appliances, heating/cooling systems, and maintenance of their new home.
- Coordinating with Construction Department staff and trade partners to complete walk-through repairs within 5 days.
- Scheduling and supervising trade partners' repairs in homes after delivery to homeowners.
- Assessing routine warranty claims and following through to completion all service requests within 7 days.
- Providing accurate and timely information to Customer Care Managers on progress and scopes of work.
- Maintaining positive homeowner relations by providing knowledgeable, timely, and professional service.
At Lennar, we believe that our associates are the heart of our success. That's why we offer a comprehensive array of benefits designed to enhance their well-being and professional growth.
