What are the responsibilities and job description for the Customer care representative position at LENNAR?
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Build your career with LENNAR
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TIME : 9am-5pm CST
As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.
At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team!
Life at Lennar :
Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.
Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including :
- Great Compensation Plan
- Great Health Insurance (Medical, Dental & Vision)
- PTO (up to 3 weeks of vacation per year upon hire!)
- Holidays, Sick Leave, & Personal Days
- 401(k) w / company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Home Purchase Discount for Associates
- Student Loan Repayment Program
- Associate Assistance Plan
- Everyone’s Included Day
- AND MORE!
Customer Care Representative Summary :
Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.
You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
Other Duties / Responsibilities :
- Conduct homeowner walk-throughs (acquainting homeowner appliances, heating / cooling system, maintenance of home, etc.)
- Coordinate with Construction Department staff & contractors in the completion of walk-through repairs within 5 days
- Schedule & supervise subcontractor repairs in homes after delivery to homeowner
- Schedule homeowner inspections, assess routine warranty claims, & follow all service requests to completion within 7 days
- Provide accurate & timely progress / scopes of work information to Customer Care Manager
- Maintain positive homeowner relations (provide homeowner w / knowledgeable, timely, & professional service)
- Evaluate subcontractor / product performance & provide ongoing quality of workmanship & materials information to Manager
- Keep accurate service request logs & documentation of all work performed
- Participate and attend department meetings
- Participate in emergency on call rotation service schedule
Qualifications :
- Must have a high school diploma / GED (Associates degree or similar preferred)
- Must have 1 years of residential customer care or construction field experience
- Must have Valid driver’s license & insurance coverage w / good driving record
- Must have working knowledge of new technology such as iPads
- Must have excellent verbal & written communication skills
- Must be able to work in outside in all weather conditions in various construction environments (may require climbing, standing, bending / stooping, & possibly lifting / carrying over 50 lbs.)
WHY WORK WITH LENNAR?
At Lennar, our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.
Lennar's Core Values : Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.
Build Your Career with Lennar Today!
Last updated : 2024-05-07
