Manager, Billing and Customer Service

Company Overview

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120 year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100 offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

BENEFITS

For information regarding our impressive benefits package, please visit our website at: LII BENEFITS . We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Job Description

Manages and support Call Center and Billing Department ensuring proper customer support and services are provided to both internal and external customers.

Duties Include, But Are Not Limited To

• Maintain department goals and objectives to ensure they meet company standards.
• Oversees and streamline billing and collections processes.
• Develops, motivate and coach employees.
• Wo rks closely with sales team to onboard new business according to internal process and practices
• Identifying process/service improvements to be Best in Class
• A ss ists with escalated customer issues.
• Delivering Prompt, professional solutions for customer inquiries
• Hiring, training and managing support staff in best practices.
• Collaborates with various departments to execute objectives and goals
• Build and maintain a team atmosphere between multiple customer service functions
  
  

Qualifications

• B achelor's degree preferred or an equivalent combination of education and experience.
• Available nights and weekends for urgent customer needs.
• Strong leadership skills with ability to motivate direct reports.
• R equires at least 10 years related experience and least 5 years’ experience as a manager.
• S ervice industry or H VAC experience is preferred.
• Excellent written and verbal communication skills, including effective listening skills.
• R equires expert abilities in building and fostering relationships, listening, persuading, and negotiating.
• Broad knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• S u bstantial knowledge of organization, company products and services.
• T h orough knowledge of Microsoft Office and Excel
• Must be able to work in a fast-paced goal-oriented environment
  
  

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company , and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.