Desktop Support Specialist 1

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Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

The Desktop Support Specialist assists staff in Maxim’s Corporate Office and remote locations with technical support of desktop computers, applications, and related technology. Support includes, specifications, installation and testing of computer systems and peripherals within established guidelines. In addition, the Desktop Support Specialist helps maintain and test associated equipment.

Essential Duties And Responsibilities

• Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application serves, and administrative systems
• Works with procurement staff to purchase hardware and software
• Assesses functional needs to determine specifications for purchases
• Adheres to all Maxim and worksite rules, policies and procedures
• Assists with supporting projects and programs
• Researches new software as recommended by the Company or its clients, and makes purchase recommendations
• Troubleshoots and resolves all support calls escalated from the Solution Center
• Implements all IT security standards. May perform other duties required, assigned, or deemed necessary by Maxim and/or the facility/client/supervisor
• Orders computer supplies
• Performs other duties as assigned/necessary
  
  

Minimum Requirements

• A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices laptops, desktops, tablets
• High School diploma or equivalent required; CompTIA A certification and/or MCP certification is a plus
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Experience installing software, patches, updates on desktops, laptops, servers
• Experience troubleshooting basic network, software, printing problems
• Excellent customer service, problem solving and conflict resolution skills
• Proven team player with outstanding interpersonal and communication (written & oral) skills
• Experience with Remedy ITSM preferred
• Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio
• At least two (2) years of customer service experience in an IT environment required
• Strong written and verbal communication skills necessary
• Ability to handle stressful situations in a calm, courteous, and efficient manner
• Ability to meet deadlines and multitask
• Flexibility in supporting on-call requirements
• Proficiency in the English language is required
  
  

Benefits

At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:

Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays

• Benefit eligibility is dependent on employment status.
  
  

Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date.

Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.

"Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"