Desktop and Network Support Technician (On-Site)

Company Overview

LENSAR, Inc. is the leader in advanced femtosecond laser technology for refractive cataract surgery. The LENSAR laser systems offer cataract surgeons superior precision and accuracy, while optimizing overall visual outcomes. Our mission is to take the time to understand the needs of surgeons and their patients so that we can innovate our technology to ensure we meet their dynamic needs.

Interested in starting a career at LENSAR?

As a global leader in next generation femtosecond laser for cataract surgery, our success depends on talented and motivated individuals who share our passion for making a difference in patients’ lives. We pride ourselves on having a highly collaborative, innovative environment where initiatives and teamwork are valued, and individual efforts are recognized. Together we are one team one vision.

Position Summary

The Desktop and Network Support Technician assists staff with technical support of desktop computers, applications, and related technology. Support includes installation and testing of computer systems, software, and peripherals. This position also assists in the maintenance and testing of network servers, switches, firewalls, associated equipment and future technologies.

Essential Duties And Responsibilities

• Responsible for installation of hardware systems, software systems, and software packages.
• Respond to and troubleshoot employee hardware and software questions and concerns on a daily basis.
• Diagnose and troubleshoot systems including hardware, software, and networks.
• Perform hardware and software upgrades when required.
• Troubleshoot and assist with network administration and hardware configuration issues, Active Directory setup and configuration (users, group policies, printers, security).
• Maintain inventory of equipment and parts, as well as documentation of vendor activities.
• Learn and maintain company line-of-business applications.
• Orient users by providing training and support for applications, services, and processes.
• Manage the development and maintenance of documentation, processes, and procedures.
• Additional projects as assigned management.
  
  
  

Knowledge / Experience / Skills / Education

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Minimum of Associate’s Degree, Microsoft Certification, or equivalent work experience.
• Excellent organizational, troubleshooting, and analytical skills.
• Strong computer and software skills.
• Ability to communicate effectively with strong interpersonal skills.
• Experience with Windows Desktop OS, Windows Server, Microsoft Office 365.
  
  
  

Preferred:

• 2 years of technical support experience.
• Experience with Networking technologies (VLAN’s, Layer 3 Routing, Firewalls, Switches).
  
  
  

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Desktop and Network Support Technician’s job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Desktop and Network Support Technician’s duties and responsibilities.

While performing the duties of this job, the employee is regularly required to communicate. The employee is frequently required to remain stationary and work at a computer and on other various technology. The employee is occasionally required to move about the facility. Occasional heavy lifting of 50 pounds may be required.

WORK ENVIRONMENT

While performing the duties and functions of this position, the employee occasionally works near moving mechanical parts, and is exposed to fumes or airborne particles, toxic or caustic chemicals, and vibration. The noise level in the work environment is usually moderate.

In addition to a competitive salary, below are further benefits/rewards offered by LENSAR, Inc.:

• Annual bonus opportunity
• Company matched 401(k) plan with eligibility day one and immediate vesting
• Employee Stock Purchase Plan (ESPP) and other company equity programs
• Employer-sponsored comprehensive health plans- medical/dental/vision
• Employer-paid disability insurance
• Voluntary life insurance
• Generous company holiday schedule
• Paid time off program
• Company-wide paid shutdown during the holidays