Administrative Specialist (office)

Title Administrative Specialist
Reports To Servicing Operations Supervisor
Location 27442 Portola Parkway Suite 250 Foothill Ranch, CA 92610 (Office)
Department Loan Servicing
Status Non-Exempt

Job Seekers interested in these key words might be a fit for this position: Organizational Skills, Flexibility, MS Office, Accuracy, Data Entry, Detail Oriented, Scanning, Problem Solving, Multi-Tasking.

SUMMARY: The Administrative Specialist is responsible for assisting various workstreams within the servicing department, including following-up on insurance claims, Titles, Payment Processing, and Records Management, and other special circumstances. This position will work collaboratively with Customer Service, Collections and Servicing Operations Supervisors to ensure all critical operational tasks are completed as expected per service-level agreements.

RESPONSIBILITIES:

• Help ensure that all operations activities are carried out in a timely and efficient manner.
• Identify and address operational problems and inefficiencies.
• Assist in preparation of Total Loss and GAP claims including letter of guarantees.
• Keep track of ordered contracts (in house) by saving orders to the company drive.
• Perform general administrative tasks, including data entry, file management, and document preparation.
• Support day-to-day operational tasks, ensuring processes run efficiently.
• Pick up, sort and distribute correspondence.
• Assist with basic payment processing tasks such as due date changes, extensions, or non-monetary requests.
• Coordinate with team members to ensure tasks are completed within given SLA’s.
• Provide ad hoc support to the operations team and leadership as needed.

QUALIFICATIONS/REQUIREMENTS:

• Must be able to demonstrate strong oral and written communication skills, including but not limited to the ability to generate high-level business correspondence.
• Ability to self-start and work independently with minimal supervision.
• Ability to work in an accurate, detail-oriented, and highly productive manner.
• Strong verbal/written communication skills and organizational skills with the ability to multi-task and react quickly in a fast-paced environment.
• Must be proficient in Microsoft Word and Excel.
• Ability to meet deadlines consistently.
• Ability to exercise good judgment, maintain a high level of productivity, exhibit a professional demeanor, and possess a mature presence.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

ADDITIONAL REQUIREMENTS:

While performing the duties of this job, the employee may perform some or all of the following physical activities: Use hands to finger, handle, or feel; and talk or hear; walk; reach with hands and arms; sit, stand, stoop, kneel, crouch, or crawl; lift and/or move up to 10 pounds; use sight, including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus; and hear in a work environment with a moderate noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

About Lentegrity

Our Vision is supported by three pillars forged in our unwavering commitment to build strong and lasting business relationships not only with our lending partners but also our employees and borrowers:

Purpose

To provide borrowers and dealerships with the most positive experience in the origination, ownership and servicing of every vehicle all while creating a positive culture in the workplace for our employees.

Mission

Leverage our core principles to become the lender of choice and a trusted partner to our expanding dealer network while building loan portfolios that create value for Lentegrity, its lending partners and its investors.

Values

· Integrity

From the CEO to our entry level staff the principles of honesty, decency and fairness are the foundation of our core values and are reflected in all of our interactions and business transactions.

· Teamwork

Our management team and staff was recruited and hired based on their work-ethic, knowledge, mutual respect and ability to collaborate effectively with one another. We will always seek to instill these values in all of our employees.

· Service

We will always strive to provide the gold standard in service, not only to our borrowers, but also to our dealers and partners.

· Consistency

Consistency will be evident in every aspect of our business, from credit decisions to customer service, collaboration and staffing. We pledge to hire and retain team members that share our core values in support of our Vision.

Benefits

We offer an exceptional and enthusiastic work environment, competitive benefits, progressive career opportunities, a casual dress code and strive to ensure every Team Member is empowered to work to their optimum potential.

Lentegrity offers Team Members:

• Extensive growth opportunities with an emphasis on promoting internally
• An atmosphere that is collaborative, innovative and challenging
• Ongoing learning and development opportunities—including access to over 3,500 self-paced courses, instructor-led virtual training classes and 25,000 books in online, audio and summary formats.
• Competitive compensation
• Excellent benefits package that includes: comprehensive Medical/Dental/Vision, Health Savings Plans, 401(K) match, 24/7 counseling and consultation services (EAP), Adoption Assistance, optional Commuter benefits and more.

Pay Range:

Base salary: $17.00-$22.00 per hour

Proud to be an Equal Opportunity Employer

Lentegrity is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Privacy

Please take notice that Lentegrity, LLC collects certain information about our job applicants and employees. Learn more about your rights in our California Privacy Notice: https://lentegrity.com/Forms/NoticeToApplicants.pdf

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Schedule:

• 4 hour shift

Work Location: Hybrid remote in Foothill Ranch, CA 92610

Salary : $17 - $22