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Service Advisor/Writer Trailers

Leonard Truck & Trailer
North Jackson, OH Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 6/1/2025

Leonard Truck & Trailer Inc. a nationally recognized trailer dealer is seeking a full time experienced Service Writer. Candidate must be self-motivated, responsible, and willing to provide excellent customer service to both our wholesale and retail customers.

Competitive wages commensurate with experience, benefits, paid holidays, Paid time off ... Experience pays!

Come be a part of a winning team and help us provide a great customer experience, which is second to none!

Service Writer Job Duties:

  • Provide exceptional customer service to all guests.
  • Maintain timely communication with customers and associates.
  • Assist customers with their service and warranty questions and needs, either in person, via the telephone, or through texting.
  • Handle cash, credit card, and other purchasing transactions
  • Operate dealership software system to search for parts and customer accounts, create work orders with descriptions and photos to properly apprise technicians of the work to be completed.
  • Schedule customer pick up or delivery
  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
  • Maintain a clean and orderly work area.

Service Writer Skills and Qualifications:

  • Valid driver's license
  • Team oriented
  • Flexible and focused on maintaining a high level of customer service
  • Previous service writer experience preferred, trailer experience a plus!
  • detailed orientated person with good writing skills to document customer concerns and work preformed to correct the situation.'

'
Additional Compensation:

  • Commission
  • Bonuses
  • Store Discounts

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Location:

  • One location

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Job Type: Full-time

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Weekends as needed

Supplemental Pay:

  • Bonus opportunities
  • Commission pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • SERVICE WRITER - PARTS SALES: 3 years (Required)

Language:

  • ENGLISH (Required)

Work Location: In person

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