What are the responsibilities and job description for the IT Dispatcher position at Les Olson Company?
The Dispatcher postion is at the front line of Les Olson IT's superior customer service. Driven by a love for managed services, helping people, and tracking team member performance, this team player ensures the seamless operation of the Technical Support desk and Engineering teams while fostering a culture of excellence, collaboration, and client satisfaction. They inspire and guide the service desk team with escalating tickets and finding that proper resource to complete the task. With a focus on attention to detail, managing escalations, and leveraging data-driven insights, this individual continuously improves service operations to align with our mission of delivering secure and transformative IT solutions.
What You'll Do
- Emphasis on Communication...ability to communicate with all layers of support to ensure the right customer resolution
- Improve customer service, perception, and satisfaction
- Approach each day with a keen sense of self-discipline and urgency
- Comprehend technology and how technology enables business productivity, efficiency, and effectiveness
- Route tickets to various layers of support and oversee correct resolution
What You Bring to the Table
- A love for managed services, technology, and helping people.
- Strong leadership skills and a track record of building high-performing teams.
- A knack for solving problems and making data-driven decisions.
- Experience with tools like ConnectWise, remote monitoring systems, and ITIL best practices.
- Stellar communication and organizational skills.
Requirements
- Minimum 3-5 years in IT or managed services.
- At least 3 years in a leadership or management role.
- Professional IT certifications (e.g., Microsoft MCP, Cisco CCNA) are highly preferred.
- A drive to grow, learn, and be part of something extraordinary.
Why You'll Love Working Here
Unlike most technology companies, Les Olson has been in business for almost 70 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.
We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.
"Work/life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.
We offer:
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match Pension
- Full Medical, Dental & Vision HSA
- Mental health care coverage
- Life Insurance
- Local Volunteer Opportunities
Ready to take the lead and make an impact?
Join Les Olson IT in our Salt Lake office location and contribute to the Les Olson IT legacy of providing superior customer service.
Job Type: Full-time
Schedule:
- Monday to Friday, 8am to 5pm
- On call as needed
Work Location: In person
Salary : $24 - $30
