IT Support Technician

JOB DESCRIPTION:
Every business needs technology to be successful and that is why we need an IT Support Technician to join the Levifi team. Do you want to help businesses succeed with awesome workplace technology? If yes, let’s talk.

Levifi (formerly Docugraphics) is headquartered in Charleston, SC and was established in 2002. We provide managed IT and imaging/print services to businesses in NC, SC, and GA. Our clients count on us to succeed in an ever-changing business environment, so we focus on innovation to meet new business challenges.

WHAT WE BELIEVE IN:

• Teamwork –Embrace collaboration
• Integrity –Do the right thing for the greater good
• Optimism –Move forward with a “Can do” attitude
• Innovation –Think outside the box
• Fun –Initiate smiles and laughter to keep interactions positive

DUTIES:

Networks

• Configuring, installing, and troubleshooting firewalls, switches, access points, and other network devices

Servers

• Installing, configuring, and troubleshooting Windows Server environments
• Adding and disabling users in Active Directory
• Working with Group Policy and Security Groups
• Working in Hyper-V and Azure

Workstations

• Installing, configuring, and troubleshooting Windows 10, 11 and Mac OS
• Installing, configuring, and troubleshooting Office 365, Google Workspace and other applications
• Installing, configuring, and troubleshooting OneDrive and SharePoint

Email

• Adding and removing users in Microsoft 365 and Google Workspace
• Creating shared mailboxes and distribution groups
• Creating aliases
• Configuring and troubleshooting email applications on workstations and mobile phones

Phones

• Installing, configuring, and troubleshooting VoIP phones and applications
• Installing, configuring, and troubleshooting mobile device through Mobile Device Management platforms

And More…

ADDITIONAL RESPONSIBILITIES:

• Accurately document the actions you take to troubleshoot and to resolve each issue
• Enter in time entries throughout the day to track the time spent on support and other activities
• Help fellow team members with support issues and requests
• Celebrate great service through client and team feedback
• Continue to improve your abilities through training on our core services we provide
• And perform other tasks as assigned

TO BE SUCCESSFUL YOU MUST:

• Understand that the success of our clients is our top priority.
• Work well in a team and as an individual.
• Bring innovative ideas to the table about how to be a better company and provide better service.
• Bring your best each day and are proud of the service you provide.
• Have the desire to improve your abilities and always look at how you can provide better service.
• Are never afraid to take ownership of a problem and be sure it is solved the first time.
• Prefer a work environment that likes to have a little fun but still gets the job done with excellence and professionalism.
• Be available for weekend on-call every few weeks.

We believe in “win-win relationships” and we are convinced a diverse, well trained and committed team can provide our clients with the best results. With this principle, our team goes to work every day and treats our clients with White Gloves.

The environment we provide for our team is built around a strategy that provides the framework, vision, and direction to drive our team’s growth while encouraging employees to make their own decisions to achieve their professional goals.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• West Columbia, SC 29169 (Required)

Ability to Relocate:

• West Columbia, SC 29169: Relocate before starting work (Required)

Work Location: Hybrid remote in West Columbia, SC 29169

Salary : $45,000 - $55,000