Support Analyst (PRN)

IT Services

PRN

Any

8:30 am - 5:00 pm

Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities. Ranked #1 in the Columbia metro area by U.S. News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina and the first hospital in the state to achieve Magnet with Distinction status for excellence in nursing care.

The 607-bed teaching hospital anchors a health care network that includes six community medical centers and employs more than 8,700 health care professionals. The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina’s first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education. The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer’s care center and nearly 80 physician practices. Its postgraduate medical education programs include family medicine and transitional year.

Job Summary

Answers help desk calls, responds to support requests received via web-based ticketing system, email, and walk ups. Sets up new PCs, installs PC software, participates in new users setups on the network, troubleshoots software/hardware problems, escalates tickets to IS support teams as appropriate. Documents all support requests in call logging application. Keeps customers aware of status and delays on their issues.

Minimum Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Years of Experience: 4 Years professional experience in a related field

Substitutable Education & Experience: Experience can be substituted for one of the following:

An Associate’s Degree in Computer Science or related field with 2 years of professional experience or six months of experience with Lexington Medical IT Services;

Bachelor's Degree in Computer Science or related field.

Required Certifications/Licensure: A Certification or able to become certified within first 90 days of employment

Required Training: Experience with Microsoft Office Suite Proficiency with Personal Computers and Network Technologies;

Demonstrated Hardware/Software Troubleshooting Skills.

Essential Functions

• Serves as primary for end users on all IT issues.
• Typically resolves user issues via telephone and remote control software.
• Build new PCs, participates in the installation of end user hardware.
• Installs new hardware and software on PCs.
• Provides timely and complete documentation of all support requests in the IS call logging application.
• Escalates tickets as appropriate to other IS support teams.
• Supports all remote users as hospital users.
  
  

Duties & Responsibilities

• Periodically attends continuing education courses (internal regulation/self-improvement) keeping abreast of IS development.
• Within 180 days of obtaining formal training, it is required to obtain the certification associated with the course.
• Is required to obtain future certifications at the discretion of IS Management to keep pace with changing technology.
• Maintenance of an optimistic, professional, career oriented demeanor. Exemplifies excellent customer relations toward patients, visitors, physicians, and coworkers. Holds themselves accountable for conformity to Service Excellence Policy and "House Rules."
• Is part of an “On-Call” rotation of employees that are notified of and respond to afterhours support issues via pager.
• Performs related and such other duties as may be assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.
• Performs all other duties as assigned.
  
  

We are committed to offering quality, cost-effective benefits choices for our employees and their families:

• Day ONE medical, dental and life insurance benefits
• Health care and dependent care flexible spending accounts (FSAs)
• Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
• Employer paid life insurance – equal to 1x salary
• Employee may elect supplemental life insurance with low cost premiums up to 3x salary
• Adoption assistance
• LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
• Tuition reimbursement
• Student loan forgiveness
  
  

Equal Opportunity Employer

It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. LMC endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Nearest Major Market: Columbia

Nearest Secondary Market: South Carolina