BDC Representative - Automotive (Service)

Lexus of Freeport is seeking a Service BDC Representative. The BDC Representative is a dynamic and driven individual responsible for engaging with customers who come in for vehicle service, identifying their needs, and offering them the opportunity to purchase a new or pre-owned vehicle. This role requires a blend of sales expertise, customer service skills, and the ability to build strong relationships with customers. This role will work closely with both the service and sales teams to create seamless customer experiences that result in increased sales and customer satisfaction.

Essential Duties

• Customer Engagement: Approach customers who bring their vehicles in for service, initiate conversations, and identify potential needs or interests in upgrading or purchasing a new vehicle. Connect them with a Sales Consultant to handle the transaction.
• Collaboration: Work closely with the service team to identify customers who may benefit from a new vehicle based on their service history and vehicle condition.
• Product Knowledge: Maintain up-to-date knowledge of the dealership’s inventory, promotions, and financing options to effectively present options to customers.
• Relationship Building: Develop and maintain strong relationships with service customers to foster trust and encourage repeat business.
• Follow-Up: Engage in post-service follow-up to check on customer satisfaction and explore further sales opportunities.
• Goal Achievement: Meet or exceed sales targets set by the management team.

We offer:

• Competitive weekly pay structure with bonus opportunities.
• Medical, dental, vision and life insurance.
• Paid vacation time.
• Paid holidays.
• 401k retirement plan.
• Unlimited career advancement opportunity with ongoing training.

Qualifications:

• No prior experience or training is required, however prior sales and/or customer service experience is preferred.
• High school diploma or general education degree (GED).
• Must have a valid driver’s license and a clean driving record; the ability to obtain a state issued sales license, if required.

Physical Requirements / Work Environment

• Ability to stand, walk, and move around the dealership for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Manual dexterity to operate a computer, keyboard, and other office equipment.
• Visual acuity to inspect vehicles and read digital displays.
• Comfortable working in various weather conditions as some interactions with customers may take place outside.

Lexus of Freeport is a member of the Stoler Automotive Group. We are an equal opportunity employer and we operate drug free workplaces.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Ability to Relocate:

• Freeport, NY 11520: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $75,000