What are the responsibilities and job description for the Information Technology Help Desk Technician position at LG Tech MSP?
Job description
Company Description
LG Tech MSP offers comprehensive managed IT services, advanced cybersecurity solutions, and expert cloud migration support. Our services include 24 / 7 IT help-desk assistance, reliable data backup and recovery, effective remote work solutions, and a streamlined IT ticketing system. We serve various industries, such as small and medium-sized businesses, architecture, engineering, construction, trades, manufacturing, veterinary clinics, dental offices, and medical units. Our goal is to handle your IT requirements, enabling you to focus on your core business activities.
Role Description
This is a full-time on-site (Hybrid) role for an IT Systems Administrator at LG Tech MSP . The IT Systems Administrator will be responsible for system administration, network administration, Help desk Support, technical support, troubleshooting, onsite client visits and information technology tasks on a daily basis.
Responsibilities and Qualifications
- Manage and maintain IT infrastructure, including servers, networks, and cloud services.
- Communication Skills : Interact with end-users in a courteous and professional manner to ensure positive support experiences
- Remote Support : Use remote access to diagnose and resolve technical issues
- Software Troubleshooting : Identify and fix problems with operating systems, applications, and productivity tools such as outlook and Microsoft Teams
- Monitor system performance and troubleshoot issues related to operating systems and network configurations.
- Network Support : Basic network troubleshooting and knowledge
- Printer and Device Configuration : Install, configure, and troubleshoot printers, scanners, and other peripheral devices
- User Account Management : Create, modify, and remove user accounts, ensuring appropriate permissions and access
- Password Resets : Assist end users who need passwords reset following security protocols
- Documentation : Create and maintain knowledge base articles, troubleshooting guides, and IT Support documentation
- Time Management : Prioritize and handle multiple incoming requests efficiently while meeting service-level agreements
- System Monitoring : Keep an eye on system health and performance, reporting potential issues to appropriate escalation contacts
- Mobile Device Support : Support smartphones and tablets for email and network access
- Hardware Diagnostics : Ability to troubleshoot and pinpoint hardware failures with computers, printers, and peripheral devices
- Administer DHCP, DNS, and other network services to ensure seamless connectivity.
- Maintain documentation of system configurations, processes, and procedures.
- Ongoing Learning : Stay updated with the latest technologies, patches, and best practices to provide effective support
- Conduct system upgrades and patch management to enhance security measures.
- Provide technical support to end-users regarding system-related issues.
- Ninja One Experience a plus
Join us in this exciting opportunity to enhance our IT capabilities while contributing to innovative projects that drive our business forward!
No Students that have business hours school still in progress please.
Job Type : Full-time
Pay : $40,000.00 - $60,000.00 per year
Flexible Schedule
Potential for Benefits in future
Salary : $40,000 - $60,000