What are the responsibilities and job description for the Intake Specialist position at LHC Group?
Summary
We are hiring a full-time Intake Specialist.
Northwest Home Healthcare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a home for your career here.
As an Intake Coordinator, you can expect:
- to be valued and respected as a member of a team
- a sense of security, incredible team support, and flexibility for true work-life balance
- leadership development opportunities
Responsibilities
- Answers phones and appropriately triages phone calls to Intake Team.
- Effectively communicates patient/referral information to appropriate Intake staff and branches.
- Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals.
- Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.
- Verifies new referring physician licenses on referrals taken in department.
- Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.
- Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate. Updates insurance case manager on patient status and need for additional visits throughout the episode of care.
Education and Experience
- High School Diploma/GED required
- One demonstrated year of experience in medical office procedures.
- One year insurance experience.
- One year of prior intake experience highly preferred.
