What are the responsibilities and job description for the Customer Service Representative- Knoxville, TN. position at LHH Recruitment Solutions?
LHH Recruitment Solutions is currently seeking a motivated and organized Customer Service Representative to join our client located in Knoxville, TN & Alcoa, TN area. This role serves as a crucial link between the customer and the company before, during, and after the purchases.
Location: Knoxville, TN | Alcoa, TN
Pay Rate: $19-22 per hour
Position Type: Temp to Hire, On-Site
Job Responsibilities:
Manage customer communications through phone, email, website chat, and fax in a professional manner.
Serve as a liaison between customers and internal departments such as Operations, Sales, and the Accounting team.
Process purchase orders, take customer and sales orders, and perform data entry to create shipping documents for Operations. Also, handle backorders as needed.
Perform various administrative tasks including electronic filing, shipping and receiving small parcels, billing corrections, updating CRM databases, and creating documents such as letters, spreadsheets, memos, reports, and notes.
Communicate about customer credit card payments, credit holds, account changes, and ticket printing.
Qualifications:
Minimum 2 years of related experience or an equivalent combination of education and experience
Proficiency in Microsoft Office: Word, Excel, Outlook, and PowerPoint. Willingness to learn other software as needed
Strong attention to detail, data entry, and organizational skills
Professionalism and excellent customer service skills required
If you are a detail-oriented individual with excellent communication skills and a passion for customer service, we encourage you to apply for this exciting opportunity.
Pay Details: $19.00 to $22.00 per hour
Search managed by: Tara Dawson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Salary : $19 - $22
