Customer Service Specialist

We’re seeking an experienced Customer Service Specialist to join our team and provide top-tier support to customers in a manufacturing setting.

Key Responsibilities:

• Assist customers with product information, pricing, availability, and order status
• Process orders, quotes, returns, and exchanges with accuracy and efficiency
• Communicate with customers via phone, email, and chat, ensuring timely and professional responses
• Troubleshoot and resolve customer concerns with a proactive and solution-oriented approach
• Collaborate with purchasing and production teams to track order progress and address potential delays
• Maintain accurate records in the ERP system, including customer interactions, sales transactions, and required documentation
• Work closely with the sales team to identify upselling and cross-selling opportunities
• Ensure all necessary approvals and documentation are completed before processing orders
• Prepare reports and assist with inventory tracking to support business operations
• Stay informed on product specifications and industry trends to provide knowledgeable assistance

Qualifications:

• 5 years of customer service experience, preferably in a manufacturing environment involving customized products
• Familiarity with ERP systems (Syteline experience is a plus)
• Strong technical aptitude and ability to work with product data
• Excellent communication, problem-solving, and analytical skills
• Ability to multitask and thrive in a fast-paced setting
• Proficiency in Microsoft Office and strong attention to detail in data entry
• Background in biopharma or other highly regulated industries (ISO experience is a plus)

If you’re passionate about delivering exceptional customer experiences and enjoy working in a collaborative, detail-driven environment, we’d love to hear from you!