What are the responsibilities and job description for the Service Appointment/Customer Assistant position at Liberty Hyundai?
Liberty Hyundai is looking for a weekday/weekend part-time Service Appointment/Customer Assistant to join their growing service department!
At Liberty Family of Dealerships we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Liberty Family of Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Responsibilities
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Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
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Contacting customers when special order parts arrive
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Actively listen to customers, answering their questions, and directing them appropriately as they request.
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Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
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Advise maintenance recommendations.
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Confirm scheduled and missed appointments.
Qualifications
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Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
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Strong customer service background
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Excellent verbal and written communication skills
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Punctual, reliable and eager to improve
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Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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